You may be wondering, "Why can't I send mass texts from my Salesmsg phone number?"
We understand why you want to do it, however the carriers and other mobile providers have limitations on what is actually possible.
Long Code vs. Short Code
Long code numbers are local 10-digit phone numbers (ie: 561-999-8877) that are meant for two-way conversations and because they are built for this type of communication, the carriers put limitations on how they are used.
Carriers like Sprint, T-Mobile, AT&T don't want to see these 10-digit numbers being used to send mass texts. Said differently, these numbers should not be used to send thousands of bulk text messages.
If the carriers detect that there is mass texting on a long code, they will start to block messages and not deliver them.
Therefore, for our Broadcasting feature we limit the contact to 250 contacts because that's the threshold we see to where they will start to filter and block your messages from being delivered.
By limiting the amount of contacts you can send to, this is Salesmsg' way to ensure that your messages get delivered.
If you were to send out thousands of texts over a long codes it's very likely that more than 80% of your messages will be blocked and not delivered.
On the other hand, short codes (ie: 79000) are built for mass bulk texting to tens of thousands of numbers. Usually these are marketing messages, notifications, alerts, and one-way texts.
Salesmsg does offer the ability for you to lease your own dedicated short code to send high volume mass text messages.
If you would like to learn more about getting your own dedicated short code, please contact our sales team here.
Read this article to learn Troubleshooting message errors
To reach our support team, please email [email protected].