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What Does This Mean?

If you are getting this error when trying to connect your Infusionsoft account it means that your Infusionsoft account is already connected to a Salesmsg user.

Someone has already connected this Infusionsoft app to a Salesmsg account. An Infusionsoft app can only be connected to a single Salesmsg account at one given time.

How To Disconnect Your Salesmsg Integration

Step 1: Head to your Infusionsoft Account Central:


Then disconnect Salesmsg from your Infusionsoft App.

And once your integration is disconnected you can then reconnect Infusionsoft by heading to your Salesmsg account.


To reach our support team, please email [email protected].

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