πŸ‘‰ Start Your 14-Day Trial πŸ‘ˆ

Verifying which contact called the number

Salesmsg has Call Forwarding for numbers that do not already have outbound/inbound calling features. When Salesmsg Call Forwarding is enabled, you might wonder if there is a way to tell who called you on the Salesmsg UI, and there is. When a contact calls your Salesmsg number to get a hold of you it appears as a Note in that contacts conversation.

Where to find it

  1. Here on the conversations page be sure to verify your filter is toggled to β€œOpen”
  2. The note applied to the conversation thread is considered activity and therefore sorts that contacts conversation to the top.


Related Articles


Frequently Asked Questions

Does Salesmsg have call screening?

Salesmsg call screening is in beta but can be enabled in the same modal as Call Forwarding


Can I call this contact back through Salesmsg?

On the Salesmsg mobile app, you can call a contact back directly from the conversation thread that has that their conversation.


Need Help? βœ‹πŸ»

Contact us on live chat or send an email to us at [email protected].

Did this answer your question?