Verifying which contact called the number
Salesmsg has Call Forwarding for numbers that do not already have outbound/inbound calling features.
When Salesmsg Call Forwarding is enabled, you might wonder if there is a way to tell who called you on the Salesmsg UI. There is!
When a contact calls your Salesmsg number to get a hold of you, it appears as a Note in that contact's conversation.
Where to find it
Here on the conversations page be sure to verify your filter is toggled to “Open”
The note applied to the conversation thread is considered activity and therefore sorts that contacts conversation to the top.
Frequently Asked Questions
Does Salesmsg have call screening?
Salesmsg call screening is in beta but can be enabled in the same modal as Call Forwarding
Can I call this contact back through Salesmsg?
On the Salesmsg mobile app, you can call a contact back directly from the conversation thread that has their conversation.
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