Verifying which contact called the number
Salesmsg has Call Forwarding for numbers that do not already have outbound/inbound calling features. When Salesmsg Call Forwarding is enabled, you might wonder if there is a way to tell who called you on the Salesmsg UI. There is! When a contact calls your Salesmsg number to get a hold of you, it appears as a Note in that contact's conversation.
Where to find it
- Here on the conversations page be sure to verify your filter is toggled to “Open”
- The note applied to the conversation thread is considered activity and therefore sorts that contacts conversation to the top.
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Frequently Asked Questions
Does Salesmsg have call screening?
Salesmsg call screening is in beta but can be enabled in the same modal as Call Forwarding
Can I call this contact back through Salesmsg?
On the Salesmsg mobile app, you can call a contact back directly from the conversation thread that has their conversation.
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