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Round Robin Assignment

The Round Robin Assignment for Shared Inboxes will automatically assign the new conversation to your team. When this is enabled each conversation will be automatically assigned starting alphabetically through the team members that are on the Inbox.

HubSpot Contact Owner Assignment

If you have HubSpot integrated on your Salesmsg account, you'll have the ability to automatically assign your conversations based on the HubSpot Contact Owner.

If John is the HubSpot Contact Owner, then Salesmsg will assign this conversation to John on the specific Inbox.


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