Porting is the transfer of a phone number between two service providers.
If you have an existing number you would like to keep please, contact support to get the process started. If you are new to the porting process, please read below for a quick overview.
IMPORTANT: Please note that porting any number will result in the loss of voice functionality on that number, as Salesmsg does not have voice capabilities. However, you can always setup up call forwarding on your phone numbers.
What To Expect
When porting a number, the provider through which you currently have service is referred to as the ‘losing’ carrier while the new provider that you're porting a number to is referred to as the ‘winning’ carrier.
All port requests originate from the ‘winning’ carrier (in this case Salesmsg). You cannot initiate a port request from the ‘losing’ carrier. Some information related to your current service will be required.
Keep in mind that at the current time you will lose voice access to that number. You will only be able send text messages from it.
NEW! Landline Phone Number Porting
Salesmsg gives you a way to host your existing landline phone number to send and receive SMS and MMS text messages on top of Salesmsg. Please contact support for more information.
Local & Toll-Free Phone Number Porting
Salesmsg can initiate port requests for US based local or toll-free numbers. For either of these options, please contact support to start the process.
Can I Port a Google Voice Number?
Yes, you can port a Google Voice number. Before requesting a port for your Google Voice number, you'll first need to unlock it through your Google account.
IMPORTANT: You must submit a screenshot of the page that confirms you have unlocked the numbers in your Google account. Please take a screenshot of the Google Voice settings page making sure the unlocked phone numbers and your email address appear in the screenshot.
How Much Does Porting Cost?
There is no charge to submit a porting request for US residents. Canadian resident? Contact our sales team to inquire about our variable rates.
Once the number is ported you will be charged the standard member rate as per usual.
Can I Port Out My Salesmsg Number(s)?
If you would like to port out your Salesmsg number, please contact our support team and we will work with you to port out your phone numbers.