Porting is the transfer of a phone number between two service providers.
If you have an existing number you would like to keep please, contact support to get the process started. If you are new to the porting process, please read below for a quick overview.
What to expect?
When porting a number, the provider through which you currently have service is referred to as the ‘losing’ carrier while the new provider that you're porting a number to is referred to as the ‘winning’ carrier.
All port requests originate from the ‘winning’ carrier (in this case Salesmsg). You cannot initiate a port request from the ‘losing’ carrier. Some information related to your current service will be required.
Keep in mind that at the current time you will lose voice access to that number. You will only be able send text messages from it.
Local and Toll Free Porting
Salesmsg can initiate port requests for US based local or toll-free numbers. For either of these options, please contact support to start the process.
Can I Port a Google Voice Number?
Yes, you can port a Google Voice number. Before requesting a port for your Google Voice number, you'll first need to unlock it through your Google account.
IMPORTANT: You must submit a screenshot of the page that confirms you have unlocked the numbers in your Google account. Please take a screenshot of the Google Voice settings page making sure the unlocked phone numbers and your email address appear in the screenshot.
How much does porting cost?
There is no charge to submit a porting request for US residents. Canadian resident? Contact our sales team to inquire about our variable rates.
Once the number is ported you will be charged the standard member rate as per usual.
Can I port a number before getting a Salesmsg account?
We require that you have a paid subscription to Salesmsg before offering the ability to port in any existing numbers.
Should I cancel my current service before making a port request?
No. Do not cancel your current service before making a port request. Wait until after the port request is successful before reaching out to your carrier to close the account.
Will you notify me when my port request is complete?
Of course! You will get an email when the porting has been completed at the email address associated with the member.
Can I port out Salesmsg numbers?
If you would like to port out your Salesmsg number, please contact our support team and we will work with you.