There are two ways a user can opt out or unsubscribe from your Salesmsg phone number.
1. The Contact Replies STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT
When a contact replies STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT then Salesmsg will automatically unsubscribe this contact from receiving text messages from your phone number.
This number won’t receive any Trigger messages and you won’t have the ability to send them text messages.
In order to “re-subscribe” the contact will have to reply back with either START, YES, or UNSTOP. This will re-enable their phone number and you can text the number again. To remain compliant, you will not be able to re-subscribe them from Salesmsg, this falls on the user to reply back in to opt in.
2. Easily Opt Out Contacts in 1-Click
If a contact asks you to remove them from their list, you can do this easily from within Salesmsg.
From the contact record, click on the link titled Opt Out and Salesmsg will unsubscribe this contact internally.
If you’d like to re-opt in the contact, just click Opt In and you’ll be able to send them text messages again.
How To Tell If Someone Has Opted Out
When someone has opted out, we will gray out the contact so you can easily see who is unable to receive text messages.
Overall, your are now fully compliant with your text messaging and can text without any fear.