# Salesmsg Help Center

> Help center for Salesmsg

## What's New

- [Salesmsg Update: Smarter Numbers, Inboxes and Settings](https://help.salesmessage.com/en/articles/12683635-salesmsg-update-smarter-numbers-inboxes-and-settings.md): Product Update September 30th, 2025
- [Reimagine Automation with Workflows](https://help.salesmessage.com/en/articles/12684055-reimagine-automation-with-workflows.md): Product Update October 21st, 2025
- [Reimagine Conversations with Updated AI Agents](https://help.salesmessage.com/en/articles/12684084-reimagine-conversations-with-updated-ai-agents.md): Product Update October 27th, 2025
- [What’s New for HubSpot](https://help.salesmessage.com/en/articles/12684097-what-s-new-for-hubspot.md): Product Update September 24th, 2025
- [What’s New at Salesmsg in November](https://help.salesmessage.com/en/articles/12745889-what-s-new-at-salesmsg-in-november.md): Product Update November 3rd, 2025
- [HIPAA Compliance in Salesmsg](https://help.salesmessage.com/en/articles/12889944-hipaa-compliance-in-salesmsg.md): Enterprise healthcare security for your patient communications
- [New Salesmsg Analytics](https://help.salesmessage.com/en/articles/13057164-new-salesmsg-analytics.md): Product Update November 14th, 2025
- [The New Zoho CRM Integration for Salesmsg](https://help.salesmessage.com/en/articles/13058178-the-new-zoho-crm-integration-for-salesmsg.md): Product Update November 17th, 2025
- [RCS in Salesmsg Rollout](https://help.salesmessage.com/en/articles/13059027-rcs-in-salesmsg-rollout.md): Product Update December 1st, 2025
- [Native SMS Texting & Calling for Salesforce](https://help.salesmessage.com/en/articles/13059808-native-sms-texting-calling-for-salesforce.md): Product Update December 4th, 2025
- [What’s New at Salesmsg in December](https://help.salesmessage.com/en/articles/13161423-what-s-new-at-salesmsg-in-december.md): Product Update December 9th, 2025
- [New Salesforce Updates Q4 2025](https://help.salesmessage.com/en/articles/13161519-new-salesforce-updates-q4-2025.md): Product Update December 14th, 2025
- [Salesmsg for WhatsApp \(BETA\)](https://help.salesmessage.com/en/articles/14484354-salesmsg-for-whatsapp-beta.md)

## Getting Started with Salesmsg

- [Free Trial in Salesmsg](https://help.salesmessage.com/en/articles/8594576-free-trial-in-salesmsg.md): A simple walkthrough of Salesmsg’s 14-day free trial - what you can try, what’s included, and how to upgrade.
- [Introducing the New “Discover” Section in the Main Menu](https://help.salesmessage.com/en/articles/12335546-introducing-the-new-discover-section-in-the-main-menu.md): Discover the new hub in your Salesmsg sidebar to easily explore features, updates, and tips to get more from your account!
- [Quick Key Shortcuts \(Hotkeys\)](https://help.salesmessage.com/en/articles/14828089-quick-key-shortcuts-hotkeys.md): Work faster in Salesmsg with these keyboard shortcuts. Most shortcuts work in both the web app and desktop app. Mac uses ⌘ \(Command\); Windows uses Ctrl.
- [The Salesmsg Platform](https://help.salesmessage.com/en/articles/3170776-the-salesmsg-platform.md): Salesmsg is a simple, scalable, two-way business texting platform.
- [Creating a Salesmsg account](https://help.salesmessage.com/en/articles/3170780-creating-a-salesmsg-account.md): Sign up for a Salesmsg trial, and upgrade your account to start business texting online.
- [Salesmsg Status Page](https://help.salesmessage.com/en/articles/9787980-salesmsg-status-page.md): The Status Page provides real-time updates on any service disruptions or degradations.
- [Salesmsg Smart Views](https://help.salesmessage.com/en/articles/13713949-salesmsg-smart-views.md): Smart Views are saved filters that show you a personalized list of conversations. Instead of setting filters every time, you can save them once and pull them up with a single click.
- [Upgrading your Subscription](https://help.salesmessage.com/en/articles/3330736-upgrading-your-subscription.md): Learn how to upgrade your Salesmsg plan, manage message credits, and make changes anytime.
- [Salesmsg Pricing](https://help.salesmessage.com/en/articles/6304612-salesmsg-pricing.md): Simple, scalable, transparent pricing
- [Salesmsg Teams](https://help.salesmessage.com/en/articles/9398320-salesmsg-teams.md): Easily group your team members to manage access with less hassle
- [Configuring Auto-Recharge](https://help.salesmessage.com/en/articles/3279624-configuring-auto-recharge.md): Automatically refill your credits so your messages never stop.
- [Set Up Business Hours](https://help.salesmessage.com/en/articles/3354933-set-up-business-hours.md): Business Hours let you automatically reply to messages when your team is unavailable.
- [How to Add or Delete Members](https://help.salesmessage.com/en/articles/3596464-how-to-add-or-delete-members.md): How to add, remove, or replace an existing member from your account.
- [Multi-Organization Environments](https://help.salesmessage.com/en/articles/9696436-multi-organization-environments.md): Easily manage multiple Salesmsg accounts under one login
- [Registering Phone Numbers](https://help.salesmessage.com/en/articles/11481560-registering-phone-numbers.md): In this article you will be be able to find everything you will need to be able to register and create your phone number
- [Update Your Company Name in Salesmsg](https://help.salesmessage.com/en/articles/13124062-update-your-company-name-in-salesmsg.md): Update your company name in Salesmsg with proper permissions and automatic syncing across billing and integrations.
- [Personal Account Settings](https://help.salesmessage.com/en/articles/14051800-personal-account-settings.md): Your Personal Account Settings are your home base for managing how you show up in Salesmsg, from your profile photo and name to your notifications, voicemail drop, and security preferences.
- [UK- Based Sign-up](https://help.salesmessage.com/en/articles/15217635-uk-based-sign-up.md): Salesmsg now supports UK-based sign-up, so you can register, get approved, and start texting and calling from a UK number.

## Salesmsg Features

- [SOC 2 \(System and Organization Controls\) in Salesmsg](https://help.salesmessage.com/en/articles/12875411-soc-2-system-and-organization-controls-in-salesmsg.md): Your customer data deserves proven protection. Salesmsg follows strict, independently audited security standards so your team stays compliant, your data stays safe, and your business stays trusted.
- [Salesmsg Surveys](https://help.salesmessage.com/en/articles/14736499-salesmsg-surveys.md): Measure customer sentiment over SMS with Salesmsg Surveys — send NPS surveys, collect and validate replies, automate follow-ups, and view results.
- [Reviews](https://help.salesmessage.com/en/articles/14736759-reviews.md): Collect more customer reviews with a branded review page and smart sentiment routing.
- [Broadcasts](https://help.salesmessage.com/en/articles/3280149-broadcasts.md): Follow this step by step guide to create and send a broadcast message.
- [Mass Messaging - Best Practices & Guidelines](https://help.salesmessage.com/en/articles/3279821-mass-messaging-best-practices-guidelines.md): Want to Send Mass Texts the Right Way? Here’s What You Need to Know
- [Ringless Voicemail - Best Practices & Guidelines](https://help.salesmessage.com/en/articles/8533572-ringless-voicemail-best-practices-guidelines.md): Want More of Your Ringless Voicemails to Get Through? Start Here.
- [Ringless Voicemail](https://help.salesmessage.com/en/articles/8274107-ringless-voicemail.md): This article will guide you through the process, availability, and limitations of using Ringless Voicemail in Salesmsg.
- [Handle Broadcast Replies with Salesmsg AI](https://help.salesmessage.com/en/articles/12311073-handle-broadcast-replies-with-salesmsg-ai.md): Assign an AI Agent to respond to contacts the moment they reply to your Broadcast.
- [How to Use Merge Fields & Fallbacks with Text Messages](https://help.salesmessage.com/en/articles/3193482-how-to-use-merge-fields-fallbacks-with-text-messages.md): Personalize your text messages with merge fields and fallbacks.
- [Triggers](https://help.salesmessage.com/en/articles/10159926-triggers.md): With Salesmsg Custom Triggers, if your CRM has the ability to fire a webhook then you can easily send texts with Salesmsg.

## Contacts & Messages

- [Adding Tags to Contacts](https://help.salesmessage.com/en/articles/4199152-adding-tags-to-contacts.md): Create new tags and add them to your contacts to use with broadcasts and triggers.
- [Contact Notes](https://help.salesmessage.com/en/articles/5768401-contact-notes.md): Never forget the details
- [Contact Cleanup](https://help.salesmessage.com/en/articles/6896247-contact-cleanup.md): Keep Your Contacts Clean and Connected
- [Custom Fields](https://help.salesmessage.com/en/articles/5146553-custom-fields.md): Personalize Your Contacts, Your Way
- [Filters & Segments](https://help.salesmessage.com/en/articles/6332349-filters-segments.md): Learn how to filter contacts to create custom segments.
- [Import your contacts](https://help.salesmessage.com/en/articles/3192286-import-your-contacts.md): Bring Your Contact List into Salesmsg - Fast
- [Manage Your Contacts](https://help.salesmessage.com/en/articles/3193273-manage-your-contacts.md): Easily manage all your contacts in one place.
- [SMS Opt-Out Compliance](https://help.salesmessage.com/en/articles/3192335-sms-opt-out-compliance.md): Understand how SMS opt-outs work for you and your contacts
- [PhoneCheckr](https://help.salesmessage.com/en/articles/5803296-phonecheckr.md): Automatically ensure your contacts phone numbers are valid
- [Two-Way CRM Contact Syncing](https://help.salesmessage.com/en/articles/5104979-two-way-crm-contact-syncing.md): Sync your contacts from HubSpot, Active Campaign, Keap/Infusionsoft, and Pipedrive with Salesmsg
- [Salesmsg Contacts Page](https://help.salesmessage.com/en/articles/9360646-salesmsg-contacts-page.md): Keep your contacts in order while making lead management smoother and more efficient.
- [Contact Ownership in Salesmsg](https://help.salesmessage.com/en/articles/9535174-contact-ownership-in-salesmsg.md): Discover How to Update Contact Ownership in Salesmsg
- [Quick Links for Contacts](https://help.salesmessage.com/en/articles/10531943-quick-links-for-contacts.md): Set up customized links for quick access toxternal resources
- [Capture Contacts with Click-to-Text or QR Code](https://help.salesmessage.com/en/articles/12840775-capture-contacts-with-click-to-text-or-qr-code.md): Capture more Contacts With Ease
- [Salesmsg Contacts Master](https://help.salesmessage.com/en/articles/12876273-salesmsg-contacts-master.md): Contacts in Salesmsg gives teams one place to view records, manage details, start conversations, track history, and keep data synced across connected systems
- [Advanced Conversation Search](https://help.salesmessage.com/en/articles/6178070-advanced-conversation-search.md): Search for key words or phrases to find them in your texting history
- [Round Robin Chat Assignment](https://help.salesmessage.com/en/articles/3291925-round-robin-chat-assignment.md): Distribute new conversations evenly and automatically
- [Assign Conversations Based on Message Sentiment](https://help.salesmessage.com/en/articles/8016392-assign-conversations-based-on-message-sentiment.md): Automatically route messages based on customer sentiment.
- [Double Opt-In](https://help.salesmessage.com/en/articles/3291913-double-opt-in.md): Make sure every message is wanted with a simple confirmation.
- [Group Messaging](https://help.salesmessage.com/en/articles/5650533-group-messaging.md): Keep everyone connected in a single group chat
- [Media Library](https://help.salesmessage.com/en/articles/5947044-media-library.md): Add videos and documents to your Salesmsg accounts media library for quick access
- [Member Tagging](https://help.salesmessage.com/en/articles/6325655-member-tagging.md): Tag or mention any or all members of your team, internally!
- [Saved Replies](https://help.salesmessage.com/en/articles/3342047-saved-replies.md): Create and save saved responses to save time on common replies.
- [Scheduling Text Messages](https://help.salesmessage.com/en/articles/3361138-scheduling-text-messages.md): Learn how to schedule a text to send at a later date
- [Schedule Meetings On Your Calendar](https://help.salesmessage.com/en/articles/5557988-schedule-meetings-on-your-calendar.md): Schedule your next meeting with your contact from Salesmsg
- [URL Shortener](https://help.salesmessage.com/en/articles/5413527-url-shortener.md): Shorten your links to save characters and boost message deliverability.
- [Video SMS](https://help.salesmessage.com/en/articles/6875224-video-sms.md)
- [Website Chat Widget](https://help.salesmessage.com/en/articles/5632744-website-chat-widget.md): Extend the power of Salesmsg to your website and web app.
- [What Types of Messages Can I Send?](https://help.salesmessage.com/en/articles/3360195-what-types-of-messages-can-i-send.md): You can send sms texts, images, url links, files, vcards, .pdf and more.
- [Message Signature](https://help.salesmessage.com/en/articles/8676472-message-signature.md): Understanding and Using Message Signature
- [Salesmsg Conversations Page](https://help.salesmessage.com/en/articles/9670888-salesmsg-conversations-page.md): This is a breakdown of the Conversations page in Salesmsg
- [RCS Messaging in Salesmsg](https://help.salesmessage.com/en/articles/12232116-rcs-messaging-in-salesmsg.md): Send branded, media-rich messages that feel like a native app experience for your recipients.
- [Saved Replies 2.0 Redesign](https://help.salesmessage.com/en/articles/12817023-saved-replies-2-0-redesign.md): The redesigned Saved Replies experience makes managing your message templates faster and more intuitive.
- [Salesmsg Messaging Master](https://help.salesmessage.com/en/articles/11405487-salesmsg-messaging-master.md): The one stop shop for all Messaging questions and guides

## Inboxes & Phone Numbers

- [Salesmsg Inboxes](https://help.salesmessage.com/en/articles/5092893-salesmsg-inboxes.md): Learn how to create an inbox, invite members, and more.
- [Smart Inboxes](https://help.salesmessage.com/en/articles/6188086-smart-inboxes.md): Send Smarter: Route, Personalize, and Scale with Ease.
- [Conversation Color Coding](https://help.salesmessage.com/en/articles/9219890-conversation-color-coding.md): Explore Salesmsg Color Coding guide step-by-step
- [Inbox Filters](https://help.salesmessage.com/en/articles/3341959-inbox-filters.md): Personal & Shared Inbox filters to help you segment and locate your Text Messages
- [Conversation Triaging: Sort, Filter & Auto-Close Conversations](https://help.salesmessage.com/en/articles/8331930-conversation-triaging-sort-filter-auto-close-conversations.md): Organize your inbox by urgency, time, or status - with zero hassle.
- [Show All inboxes with Unified Inbox](https://help.salesmessage.com/en/articles/5410430-show-all-inboxes-with-unified-inbox.md): This will show you how to Switch Inboxes that are in use, in addition, to showing all Inboxes at the same time with our Unified Inbox
- [Salesmsg Inbox ID](https://help.salesmessage.com/en/articles/12430294-salesmsg-inbox-id.md)
- [Add or Transfer a Phone Number to Salesmsg \(New & Existing\)](https://help.salesmessage.com/en/articles/3479134-add-or-transfer-a-phone-number-to-salesmsg-new-existing.md): Easily compare the different phone number options in Salesmsg, and see how to add a new one, or bring your own.
- [Removing a Phone Number](https://help.salesmessage.com/en/articles/11420283-removing-a-phone-number.md): Step-by-step instructions on how to remove an Inbox, and delete the associated phone number.
- [Port your Phone Number to Salesmsg](https://help.salesmessage.com/en/articles/3172994-port-your-phone-number-to-salesmsg.md): How to port your existing phone number into Salesmsg.
- [How to Text-Enable Your Existing Landline](https://help.salesmessage.com/en/articles/4932435-how-to-text-enable-your-existing-landline.md): Learn how to easily turn on texting for your existing landline
- [SMS-enabling your existing phone number FAQs](https://help.salesmessage.com/en/articles/3426290-sms-enabling-your-existing-phone-number-faqs.md): Learn how texting from your landline works.
- [Short Code Text Messaging](https://help.salesmessage.com/en/articles/3673785-short-code-text-messaging.md): Unlock Reliable, Large-Scale Texting with a Dedicated Short Code
- [Transferring a Google Voice Number to Salesmsg](https://help.salesmessage.com/en/articles/5565198-transferring-a-google-voice-number-to-salesmsg.md): A Complete Guide to Moving Your Google Voice Number into Salesmsg.
- [Guide to Phone Numbers in Salesmsg: Buy, Assign, Track](https://help.salesmessage.com/en/articles/11769928-guide-to-phone-numbers-in-salesmsg-buy-assign-track.md): A faster, smarter way to manage your phone numbers in Salesmsg

## Calling

- [Inbound & Outbound Calling with Salesmsg - What You Can Do & How It Works](https://help.salesmessage.com/en/articles/5463800-inbound-outbound-calling-with-salesmsg-what-you-can-do-how-it-works.md): Make, receive, and manage voice calls directly from your Salesmsg number.
- [Configure Voicemail](https://help.salesmessage.com/en/articles/5909356-configure-voicemail.md): Set up and customize voicemail for your inbox so you never miss a call.
- [Salesmsg Interactive Voice Response \(IVR\)](https://help.salesmessage.com/en/articles/8321763-salesmsg-interactive-voice-response-ivr.md): This article will guide you through the process, availability, and limitations of using IVR in Salesmsg Inbox.
- [Ringless Voicemail Error Reasons](https://help.salesmessage.com/en/articles/8437541-ringless-voicemail-error-reasons.md): Troubleshooting Guide: Understanding Ringless Voicemail Errors from 'Invalid Audio File' to 'No Answer'
- [Call Distribution](https://help.salesmessage.com/en/articles/8676673-call-distribution.md): Route Your Calls more Efficiently with Salesmsg Call Distribution
- [Call Queue](https://help.salesmessage.com/en/articles/9094416-call-queue.md): Manage Multiple Incoming Calls with Salesmsg Call Queues
- [Call History View](https://help.salesmessage.com/en/articles/9448368-call-history-view.md): View Your Calls In One Place
- [Voicemail Drop](https://help.salesmessage.com/en/articles/9549330-voicemail-drop.md): Save Time with Prerecorded Messages
- [Missed Call Follow up Texts](https://help.salesmessage.com/en/articles/9682131-missed-call-follow-up-texts.md): Set up your follow up texts to stay in contact even if you miss their call.
- [Salesmsg Power Dialer](https://help.salesmessage.com/en/articles/9706177-salesmsg-power-dialer.md): Automate Your Outreach With Power Dialer
- [Salesmsg Calling Master Document](https://help.salesmessage.com/en/articles/11472860-salesmsg-calling-master-document.md): Give, receive, and record voice phone calls with your Salesmsg number!
- [Set up call-forwarding](https://help.salesmessage.com/en/articles/3172628-set-up-call-forwarding.md): Set up call forwarding for your SMS number to a voice number.
- [Call Recording](https://help.salesmessage.com/en/articles/14896282-call-recording.md): Record your Salesmsg calls automatically or on demand, pause during sensitive moments, and find every recording in your conversation timeline.

## Texting & Calling Compliance

- [International Compliance: United Kingdom](https://help.salesmessage.com/en/articles/11402037-international-compliance-united-kingdom.md): Send messages to your UK customers with ease
- [Important: New Texas SB 140 Regulations](https://help.salesmessage.com/en/articles/12118647-important-new-texas-sb-140-regulations.md): New legislation \(SB 140\) taking effect on September 1, 2025
- [Compliance Master Article](https://help.salesmessage.com/en/articles/11511272-compliance-master-article.md): For all of your questions from International compliance, to 10DLC compliance as well as messaging compliance.
- [Quiet Hours](https://help.salesmessage.com/en/articles/13342176-quiet-hours.md): Enable Quiet Hours to Ensure Proper Messaging Timing
- [Get your Business ID for Free](https://help.salesmessage.com/en/articles/13715008-get-your-business-id-for-free.md): Get EIN or Canadian Business Number Free of Charge
- [10DLC: Where Can I Find My Business Info?](https://help.salesmessage.com/en/articles/14840688-10dlc-where-can-i-find-my-business-info.md): Quickly find your business info needed for 10DLC registration
- [What is A2P 10DLC?](https://help.salesmessage.com/en/articles/11499203-what-is-a2p-10dlc.md): Understand what A2P10DLC is and how it is used with Salesmsg!
- [10DLC Registration Video Walkthrough](https://help.salesmessage.com/en/articles/8207155-10dlc-registration-video-walkthrough.md): Video Walkthrough on How to Register Your 10DLC Profile and Campaign
- [Register for A2P 10DLC](https://help.salesmessage.com/en/articles/5205228-register-for-a2p-10dlc.md): Register your business, phone numbers, and campaign
- [AI Compliance Checkr](https://help.salesmessage.com/en/articles/11391519-ai-compliance-checkr.md): Use Salesmsg AI Checker to analyze your 10DLC Submission and campaign details for your chances for approval!
- [Message Throughput \(MPS\) and Trust Scores for A2P 10DLC](https://help.salesmessage.com/en/articles/6209896-message-throughput-mps-and-trust-scores-for-a2p-10dlc.md): Learn about the message throughput and A2P 10DLC trust scores.
- [SMS, MMS, and A2P 10DLC Carrier Fees](https://help.salesmessage.com/en/articles/6001981-sms-mms-and-a2p-10dlc-carrier-fees.md): U.S. and Canadian carriers apply small surcharges to messages sent from local and toll-free numbers.
- [A2P 10DLC FAQs](https://help.salesmessage.com/en/articles/4979694-a2p-10dlc-faqs.md)
- [10DLC Limits Exceeded - How to Upgrade](https://help.salesmessage.com/en/articles/8986790-10dlc-limits-exceeded-how-to-upgrade.md): What to do when you exceed your daily SMS limits on your 10DLC package
- [10DLC Rejection Codes & Explanations](https://help.salesmessage.com/en/articles/12148803-10dlc-rejection-codes-explanations.md): See what you can do to help resolve errors in your 10DLC registration.
- [A2P 10DLC Submission and Cost](https://help.salesmessage.com/en/articles/11395792-a2p-10dlc-submission-and-cost.md): The one stop shop for all 10DLC questions and guides
- [Toll-Free Message Verification \(USA/Canada\)](https://help.salesmessage.com/en/articles/6150476-toll-free-message-verification-usa-canada.md): Increase your SMS delivery rates with a Verified Toll-Free line.
- [Toll-Free Rejection Errors & Suggestions](https://help.salesmessage.com/en/articles/8673223-toll-free-rejection-errors-suggestions.md)
- [Prohibited SMS Use Cases](https://help.salesmessage.com/en/articles/6811688-prohibited-sms-use-cases.md): Check Before You Text: Who Can Use SMS \(and Who Can’t\)
- [Cannabis or CBD-Related Content](https://help.salesmessage.com/en/articles/6812880-cannabis-or-cbd-related-content.md): Can I send cannabis related content on Salesmsg?
- [Restricted Messaging Content](https://help.salesmessage.com/en/articles/5092832-restricted-messaging-content.md): CTIA regulations and rules for accepted and restricted content
- [Trusted Calling: STIR/SHAKEN & CNAM](https://help.salesmessage.com/en/articles/6010512-trusted-calling-stir-shaken-cnam.md): Learn how to get your calls verified and delivered with Trusted Calling.
- [Caller Reputation 101: Make Sure Your Calls Get Through](https://help.salesmessage.com/en/articles/6210492-caller-reputation-101-make-sure-your-calls-get-through.md): SHAKEN/STIR helps - but there’s more you can do to protect your number.

## Integrations

- [Salesmsg Integrations](https://help.salesmessage.com/en/articles/10462425-salesmsg-integrations.md): A complete list of available integrations within your Salesmsg account.
- [N8N Integration](https://help.salesmessage.com/en/articles/12066462-n8n-integration.md): Your step-by-step guide to powerful, code-optional automation with n8n.
- [Salesmsg Integrations Master Document](https://help.salesmessage.com/en/articles/12012787-salesmsg-integrations-master-document.md): Navigate and find all relevant information for all of the Salesmsg Master Documents.
- [Integrating with Outreach](https://help.salesmessage.com/en/articles/14060864-integrating-with-outreach.md): Send and receive text messages directly from Salesmsg
- [Integrating with Attio](https://help.salesmessage.com/en/articles/14060882-integrating-with-attio.md): Connect your SMS communication with your Attio CRM workspace
- [Integrating with Close](https://help.salesmessage.com/en/articles/14060892-integrating-with-close.md): The Close integration syncs contacts bidirectionally between Close and Salesmsg, and lets you create contacts in Close directly from Salesmsg workflows.
- [Integrating with Front](https://help.salesmessage.com/en/articles/14060908-integrating-with-front.md)
- [Integrating with Insightly](https://help.salesmessage.com/en/articles/14060920-integrating-with-insightly.md): Connect your texting activity directly to your Insightly CRM
- [Integrating with Google Sheets and Google Docs](https://help.salesmessage.com/en/articles/14664894-integrating-with-google-sheets-and-google-docs.md): Connect your Google Sheets and Google Docs directly to your AI Agent's knowledge base so your agent always has access to your latest data without any manual file uploads.
- [Use Salesmsg via MCP](https://help.salesmessage.com/en/articles/15352376-use-salesmsg-via-mcp.md): Salesmsg MCP Tools let you connect your Salesmsg account to Claude Web, Claude Desktop, or any MCP-compatible AI agent.
- [Integrating with ActiveCampaign](https://help.salesmessage.com/en/articles/3188659-integrating-with-activecampaign.md): Integrate your ActiveCampaign account with Salesmsg
- [Send texts from ActiveCampaign Automations \(CX Apps\)](https://help.salesmessage.com/en/articles/4883105-send-texts-from-activecampaign-automations-cx-apps.md): Learn how to add Salesmsg SMS to your Automations with ActiveCampaign CX Apps
- [Send texts from ActiveCampaign Automations \(via Webhooks\)](https://help.salesmessage.com/en/articles/3188727-send-texts-from-activecampaign-automations-via-webhooks.md): Learn how to send personalized text messages from your ActiveCampaign Automations.
- [How to import ActiveCampaign contacts](https://help.salesmessage.com/en/articles/3188742-how-to-import-activecampaign-contacts.md): Import and sync your ActiveCampaign contacts using a trigger webhook.
- [Active Campaign x Salesmsg Drip Campaign](https://help.salesmessage.com/en/articles/5803594-active-campaign-x-salesmsg-drip-campaign.md): Drip messages after your contacts.
- [Ultimate Guide to ActiveCampaign Automations with Salesmsg](https://help.salesmessage.com/en/articles/8205886-ultimate-guide-to-activecampaign-automations-with-salesmsg.md): Set Up ActiveCampaign Automations Using Salesmsg Properties
- [Aircall Numbers Not Ready to Be Assigned](https://help.salesmessage.com/en/articles/4808864-aircall-numbers-not-ready-to-be-assigned.md): Why Am I Seeing this Error?
- [Integrating with Aircall](https://help.salesmessage.com/en/articles/10462271-integrating-with-aircall.md): Easily text from your aircall number using Salesmsg - streamline your conversations and connect with customers faster.
- [The Salesmsg API](https://help.salesmessage.com/en/articles/4855418-the-salesmsg-api.md): Learn more about how to do more with the Salesmsg API.
- [Integrating with Keap / Infusionsoft](https://help.salesmessage.com/en/articles/3188720-integrating-with-keap-infusionsoft.md): Integrate Salesmsg with Keap
- [Send texts from Keap / Infusionsoft Campaigns \(via HTTP Post\)](https://help.salesmessage.com/en/articles/3225072-send-texts-from-keap-infusionsoft-campaigns-via-http-post.md): Learn how to send texts from Infusionsoft campaigns.
- [Send texts as the Lead Owner from Keap / Infusionsoft Campaigns \(via HTTP Post\)](https://help.salesmessage.com/en/articles/3347422-send-texts-as-the-lead-owner-from-keap-infusionsoft-campaigns-via-http-post.md): Send messages as the lead owner in Keap/Infusionsoft
- [How to create contacts with Keap / Infusionsoft \(via HTTP Post\)](https://help.salesmessage.com/en/articles/4520688-how-to-create-contacts-with-keap-infusionsoft-via-http-post.md): Learn how to import and create / update contacts from Campaigns.
- [App Marketplace: Automation Logs](https://help.salesmessage.com/en/articles/11849889-app-marketplace-automation-logs.md): Gain full visibility into webhook-driven SMS automation
- [Salesmsg Webhooks](https://help.salesmessage.com/en/articles/6884649-salesmsg-webhooks.md): This functionality allows users to easily integrate Salesmsg with other applications and services and send data to a desired destination.
- [Send texts from Ontraport](https://help.salesmessage.com/en/articles/3193299-send-texts-from-ontraport.md): Learn how to integrate Ontraport to send text messages.
- [Instagram SMS Texting](https://help.salesmessage.com/en/articles/4588154-instagram-sms-texting.md): How to add your Salesmsg number to your Instagram channel
- [Integrating Vidalytics Video Lead Capture](https://help.salesmessage.com/en/articles/5479377-integrating-vidalytics-video-lead-capture.md)
- [Integrating with Pipedrive](https://help.salesmessage.com/en/articles/3193321-integrating-with-pipedrive.md): Send texts from your Pipedrive CRM by integrating
- [How to send a text to a Pipedrive Contact](https://help.salesmessage.com/en/articles/3273705-how-to-send-a-text-to-a-pipedrive-contact.md): Initiate a Salesmsg SMS from PipeDrive
- [Create or find a Pipedrive Contact in Salesmsg](https://help.salesmessage.com/en/articles/3273764-create-or-find-a-pipedrive-contact-in-salesmsg.md): Create, find and link Pipedrive contacts with Salesmsg
- [Two-way texting from Pipedrive CRM](https://help.salesmessage.com/en/articles/8168119-two-way-texting-from-pipedrive-crm.md)
- [Integrating with Zapier](https://help.salesmessage.com/en/articles/3354852-integrating-with-zapier.md): Connect Salesmsg with 4,000+ other apps! 🚀

## Messaging Best Practices

- [SMS or iMessage](https://help.salesmessage.com/en/articles/6307252-sms-or-imessage.md): Can SMS platforms send iMessages to iPhones?
- [Top 7 SMS KPI's You Should Be Tracking](https://help.salesmessage.com/en/articles/6868622-top-7-sms-kpi-s-you-should-be-tracking.md): Delivering positive ROI with SMS
- [All in One Messaging & Calling](https://help.salesmessage.com/en/articles/5971742-all-in-one-messaging-calling.md): Up & running with SMS, MMS, Video Texting, Attachments & Calling
- [Strategy: High Volume SMS](https://help.salesmessage.com/en/articles/8681844-strategy-high-volume-sms.md): Optimizing your SMS strategy for mass texting, deliverability, and throughput.

## Reporting & Analytics

- [Analytics & Reporting](https://help.salesmessage.com/en/articles/4104691-analytics-reporting.md): Get actionable insights for Performance, Messages, Calling, Conversations, and more!
- [Conversion & Revenue Tracking](https://help.salesmessage.com/en/articles/6142934-conversion-revenue-tracking.md): Measure the ROI of your SMS marketing campaigns

## Admin Settings

- [Pending Salesmsg Invitation Requests](https://help.salesmessage.com/en/articles/5486122-pending-salesmsg-invitation-requests.md): Not sure what to do with a new pending request?
- [Upgrade, Downgrade, or Cancel Your Account](https://help.salesmessage.com/en/articles/3297912-upgrade-downgrade-or-cancel-your-account.md): let us know if you need to change or cancel your account
- [View Your Invoices](https://help.salesmessage.com/en/articles/3290922-view-your-invoices.md): Quickly find, download, and manage your invoices in just a few clicks.
- [Adding a Backup Payment Method](https://help.salesmessage.com/en/articles/4755840-adding-a-backup-payment-method.md): Learn how to add a backup credit card or update your billing information.
- [Roles & Permissions](https://help.salesmessage.com/en/articles/5773786-roles-permissions.md): Set roles for your users to manage what they can do
- [Manage Your Email Address and Password](https://help.salesmessage.com/en/articles/3297947-manage-your-email-address-and-password.md): Learn how to update your email address, change your password, or reset a forgotten password.
- [How to Manage Salesmsg Agency & Franchise Accounts](https://help.salesmessage.com/en/articles/8700424-how-to-manage-salesmsg-agency-franchise-accounts.md): Manage Salesmsg Agency accounts, invite clients, access child orgs, assign HubSpot teams, and configure billing, texting, and integrations.
- [Two-Factor Authentication](https://help.salesmessage.com/en/articles/6797119-two-factor-authentication.md): Upgrade your security level with Salesmsg 2FA
- [Custom Short URL](https://help.salesmessage.com/en/articles/8851275-custom-short-url.md): Adding Custom Short URLs domain to Salesmsg: A Step-by-Step Guide

## Mobile Apps & Chrome Extension

- [Salesmsg Chrome Extension](https://help.salesmessage.com/en/articles/3444196-salesmsg-chrome-extension.md): Text from anywhere using our Google Chrome Extension
- [Download the Apple iOS App](https://help.salesmessage.com/en/articles/3170805-download-the-apple-ios-app.md): Send and receive your Salesmsg text messages from your iOS mobile device.
- [Download the Android App](https://help.salesmessage.com/en/articles/3170801-download-the-android-app.md): Have an Android device? Download the Salesmsg mobile app to send and receive texts & pictures from your phone.
- [Salesmsg Mobile App: Inboxes](https://help.salesmessage.com/en/articles/9940372-salesmsg-mobile-app-inboxes.md): How to use your Salesmsg Inboxes inside of the Mobile App both for IOS and Android.
- [Salesmsg Mobile app: Texting](https://help.salesmessage.com/en/articles/9940430-salesmsg-mobile-app-texting.md): How to begin and expertly utilize your texting options and features in the Salesmsg Mobile App.
- [Salesmsg Mobile App: Calling](https://help.salesmessage.com/en/articles/9945934-salesmsg-mobile-app-calling.md): The Mobile App Calling feature is a crucial aspect of your Salesmsg calling needs.
- [Salesmsg Mobile App: Contacts](https://help.salesmessage.com/en/articles/9946610-salesmsg-mobile-app-contacts.md)
- [Salesmsg Mobile App: Broadcasting](https://help.salesmessage.com/en/articles/9946614-salesmsg-mobile-app-broadcasting.md)
- [Contact Tags on IOS Mobile Conversations](https://help.salesmessage.com/en/articles/11068035-contact-tags-on-ios-mobile-conversations.md): Salesmsg iOS users can now see Contact tags in the conversation preview within the inbox.
- [Contact Tags on Android Mobile Conversations](https://help.salesmessage.com/en/articles/11068048-contact-tags-on-android-mobile-conversations.md): Salesmsg Androidusers can now see Contact tags in the conversation preview within the inbox.

## Affiliate Program & Agency Portal

- [Partner Program Overview](https://help.salesmessage.com/en/articles/4501629-partner-program-overview.md): Earn 15% Recurring Revenue for Every Referral

## FAQs and Troubleshooting

- [Salesmsg System Speeds](https://help.salesmessage.com/en/articles/6928085-salesmsg-system-speeds.md): What to expect, when you're expecting SMS \(and everything else!\)
- [T-Mobile Web Guard Settings](https://help.salesmessage.com/en/articles/13110089-t-mobile-web-guard-settings.md): Can't Access Salesmsg? Check Your T-Mobile Web Guard Settings
- [Mute Inbox Notifications](https://help.salesmessage.com/en/articles/8701382-mute-inbox-notifications.md)
- [Salesmsg Smart Call Flow](https://help.salesmessage.com/en/articles/13543645-salesmsg-smart-call-flow.md): The Smart Call Flow Builder gives you a visual canvas to design exactly how incoming calls to your inbox are handled.
- [OAuth: This Account is Already Connected to Another Account](https://help.salesmessage.com/en/articles/4693632-oauth-this-account-is-already-connected-to-another-account.md): Learn why and how to resolve this error
- [Email Notifications and Email-to-SMS](https://help.salesmessage.com/en/articles/4770218-email-notifications-and-email-to-sms.md): Control which notifications you receive on desktop and email.
- [SMS Error Codes](https://help.salesmessage.com/en/articles/6458077-sms-error-codes.md): Outlining the statuses for messages sent by Salesmsg
- [How to get desktop browser notifications](https://help.salesmessage.com/en/articles/3193523-how-to-get-desktop-browser-notifications.md): Get notifications on your browser when you receive texts
- [How Long Can a Text Message Be?](https://help.salesmessage.com/en/articles/4697613-how-long-can-a-text-message-be.md): 160 characters in the U.S. and Canada is the industry-standard maximum for SMS messages across all carriers and phones.
- [How Do Message Credits Work?](https://help.salesmessage.com/en/articles/3327206-how-do-message-credits-work.md): Learn how message credits are used.
- [How to Avoid Carrier Filtering - Error 30007](https://help.salesmessage.com/en/articles/3463645-how-to-avoid-carrier-filtering-error-30007.md): Learn about best practices to avoid carrier filtering also known as error 30007
- [Can I Use Salesmsg Internationally?](https://help.salesmessage.com/en/articles/3276821-can-i-use-salesmsg-internationally.md): Learn about Salesmsg's regional texting support for the USA and Canada, including key details on toll-free number verification.
- [Send a cloud file with your text message](https://help.salesmessage.com/en/articles/3657920-send-a-cloud-file-with-your-text-message.md): Use a link to text your media via sms/mms
- [Can I use my existing mobile number with Salesmsg?](https://help.salesmessage.com/en/articles/3193427-can-i-use-my-existing-mobile-number-with-salesmsg.md): Well, Yes and No.
- [Areacode unavailable?](https://help.salesmessage.com/en/articles/3456399-areacode-unavailable.md): Methods to workaround low phone number inventory.
- [Seat and Phone Number Costs Explained](https://help.salesmessage.com/en/articles/5581309-seat-and-phone-number-costs-explained.md): Learn what's already included in your subscription, and find out pricing for additional users and numbers.
- [Number Swapping for Ported Numbers](https://help.salesmessage.com/en/articles/12694353-number-swapping-for-ported-numbers.md): Make onboarding smoother with the Number Swapping for Ported Numbers as well as a payment grace period.