Global & Navigation Shortcuts
New message: ⌘ N (Mac) / Ctrl + N (Windows)
Search: /
Undo last action: Z
Next / previous conversation: J / K
Open selected conversation: Enter
Back / close: Esc
Multi-select in lists: hold Shift and click (works in Conversations and Contacts)
Conversations & Message Composer
Send and compose
Send message: ⌘ Enter (Mac) / Ctrl + Enter (Windows)
Send & close conversation: ⌘ Shift Enter (Mac) / Ctrl + Shift Enter (Windows)
Open Saved Replies from the message box: type /
Insert link (when typing): ⌘ K (Mac) / Ctrl + K (Windows)
Autocomplete emoji: : then type emoji name
@‑mention teammate: @ then type name
Attach file (MMS): A
Insert merge fields: M
Add a note: N
Close modal/window: Esc
Conversation actions
Archive/close conversation: E
Reopen conversation: Shift + E
Mark as read/unread: U
Unsubscribe contact: ⌘ U (Mac) / Ctrl + U (Windows)
Open conversation (if focused): O
Start new interactions
Start a new message: ⌘ M (Mac) / Ctrl + M (Windows)
Start a new call: ⌘ C (Mac) / Ctrl + C (Windows)
Contacts & Lists
Multi-select contacts: hold Shift and click multiple rows to apply bulk actions
Search Shortcuts
Open and focus global search: ⌘ K (Mac) / Ctrl + K (Windows)
Move through results: ↑ / ↓
Switch result tabs: ← / →
Open selected result: Enter
Close search: Esc
Other Common Areas
Chatbot/Agent test chat — send: ⌘ Enter (Mac) / Ctrl + Enter (Windows)
Media Library preview — navigate: ← / →
Media Library preview — exit: Esc
Notes: Some legacy single-key shortcuts like plain C or M for starting calls/messages were replaced by OS-aware combos (⌘/Ctrl + M, ⌘/Ctrl + C). If a shortcut conflicts with your browser or system settings, the browser/system may take precedence.
Quick Reference Tables
Area | Action | Mac | Windows | Single-key (both) |
Global | New message | ⌘ N | Ctrl + N | — |
Global | Search | / (also ⌘ K for global search) | / (also Ctrl + K for global search) | / |
Global | Undo last action | Z | Z | Z |
Conversations | Send message | ⌘ Enter | Ctrl + Enter | — |
Conversations | Send & close | ⌘ Shift Enter | Ctrl + Shift Enter | — |
Composer | Saved Replies | / | / | / |
Composer | Insert link | ⌘ K | Ctrl + K | — |
Composer | Attach file | — | — | A |
Composer | Merge fields | — | — | M |
Composer | Add a note | — | — | N |
Conversations | Archive/close | — | — | E |
Conversations | Reopen | — | — | Shift + E |
Conversations | Mark read/unread | — | — | U |
Conversations | Unsubscribe contact | ⌘ U | Ctrl + U | — |
Conversations | Open focused conversation | — | — | O |
Navigation | Next/previous conversation | — | — | J / K |
Navigation | Open selected | Enter | Enter | Enter |
Navigation | Back/close | Esc | Esc | Esc |
Selection | Multi-select | Shift + click | Shift + click | Shift + click |
Start new | New message | ⌘ M | Ctrl + M | — |
Start new | New call | ⌘ C | Ctrl + C | — |
Search | Open global search | ⌘ K | Ctrl + K | — |
Search | Navigate results | ↑ / ↓ | ↑ / ↓ | ↑ / ↓ |
Search | Switch tabs | ← / → | ← / → | ← / → |
Search | Open highlighted | Enter | Enter | Enter |
Search | Close search | Esc | Esc | Esc |
Media preview | Prev/next file | ← / → | ← / → | ← / → |
Media preview | Exit preview | Esc | Esc | Esc |
Frequently Asked Questions
I'm pressing the keys but it's not working?
Shortcuts only apply when the relevant area is focused. For example, J/K navigate conversations when the conversation list has focus.
I'm in the right section and hitting the keys, but it's not doing what I expect?
If a shortcut doesn’t work, check for browser, extension, or OS conflicts. For instance, some browsers reserve Ctrl + N to open a new window.
Is there a way to select everything?
In some areas! Use Shift + click to quickly select ranges for bulk actions in Conversations and Contacts.
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].