How to Upgrade Your Salesmsg Subscription
If you want to change your Salesmsg plan - whether you need more message credits, want more features, or are ready to move to a different plan - here’s how to do it.
Who Can Upgrade
Only Owners or Admins of the account can make subscription changes.
Steps to Upgrade Your Plan
Log into your Salesmsg account.
Go to Plan & Billing in your profile settings.
Look for the green Upgrade button.
Click it to open the available plans and choose the one you want.
Confirm your selection to complete the upgrade.
If You Run Out of Message Credits
When your credits are used up:
You’ll see a prompt in your profile.
Clicking that message also takes you to the upgrade screen.
From there, you can add more credits or switch plans.
Only Owners or Admins of the account can make these changes.
Message Credits Explained
Monthly Plans
Credits reset automatically on the same day each month.
(For example: If your account renews on the 22nd, your credits refill on the 22nd every month.)
Annual Plans
You get a yearly allocation of credits.
They replenish once per year on your renewal date.
Credit Rollover
Subscription credits do not rollover month to month or year to year.
But extra credits you buy (like auto-recharge or one-time purchases) do roll over until they’re used.
Want More Message Credits Without Upgrading Your Plan?
You can purchase additional message credits at any time from the Plan & Billing page - they’ll stay in your account until used.
How to Downgrade Your Plan
Downgrading is just as easy:
Go to Plan & Billing.
Click Upgrade (yes, the same button).
Select a lower-tier plan.
Confirm the change.
Frequently Asked Questions
Why don't I have access to make these billing changes?
Only the Account Owner or an Admin can make billing changes. remove inboxes or delete numbers.
Ask your Admin, or the Account Owner to either make the billing changes on their end, or to upgrade your role to Admin so that you have access.
Do my subscription credits rollover?
While your subscription credits do not rollover, any additionally purchased credits (E.g. Auto-Recharge credits, or a la carte credits) will rollover.
How do I purchase more message credits?
If your subscription message credits are running low, you can add more message credits through the Plan & Billing page. You can purchase additional message credits anytime and they roll over into your renewals until they have all been used.
How do I downgrade my account?
If you’re the Owner or an Admin, you can downgrade your plan credits yourself. From the Plan & Billing page, click the same Upgrade button you’d normally use to add credits, choose a lower plan, and confirm the change.
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].