The Owner, or Admin of the account can upgrade your plan through the Plan & Billing settings in Salesmsg.

Locate the green upgrade button: and choose your preferred plan using our pricing slider.

When you exceed your plan credits, an Admin or Owner of the account will see the following message when clicking their Profile:
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This provides another way to upgrade - just click the blue upgrade button to make changes!

When do my subscription message credits replenish?
If you’re on a monthly plan, you can expect your subscription credits to replenish itself on the same day every month (E.g. Pro-500 with renewal on the 22nd - will replenish back up to 500 credits on the 22nd of each month).
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If you’re on an annual plan, your allotment of credits can be used throughout the year, and will be replenished on your yearly subscription renewal date
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Do my subscription credits rollover?
While your subscription credits do not rollover, any additionally purchased credits (E.g. Auto-Recharge credits, or a la carte credits) will rollover.

How do I purchase more message credits?
If your subscription message credits are running low, you can add more message credits through the Plan & Billing page. You can purchase additional message credits anytime and they roll over into your renewals until they have all been used.

​How do I downgrade my account?
If you’re the owner or an admin, you can downgrade your plan credits yourself. From the Plan &Billing page, click the same Upgrade button you’d normally use to add credits, choose a lower plan, and confirm the change.

If you have any additional questions about downgrading, feel free to email us at [email protected].

Contact us on live chat or send an email to us at [email protected].