Subscription Message Credits
Your subscription includes an allotted amount of message credits that reset every time you enter a new month into your subscription. Unused subscription credits do not roll over.
Additional Purchased Message Credits
You can add message credits to your account through your Billing Overview settings and you can also automatically refill your credits if your balance is running low by enabling the Auto-Recharge feature. Purchased extra message credits, those do not expire and roll over each time until they are completely used.
Outbound and Incoming texts
Each outgoing and incoming text counts as a message credit depending on the length of the text. One outbound text is could be anywhere from 153 to 160 characters based on whether or not you are using unique symbols. Any text with more than 160 characters will use an additional message credit. There's an indicator in the text box of how many message credits your text will use.
NOTE: Avoid copy/pasting message templates from other writing tools into the text box, additional formatting may carry over and increase the text file. We recommend creating a saved Canned Message to save a common response and insert the message into your text.
Frequently Asked Questions
Where can I view how many texts I have used in my account?
Contact our support team for a monthly text usage report.
What are segments?
Segments are the total of message credits used to send your text. If you crafted a lengthy message and packed it into a single sms, chances are your message is over the one segment character limit of 160 and sending your message will cost more than one segment. Make sure to view the text box indicator so you know how many segments will be used to send your message. We also recommend keeping your messages short to send your text with fewer segments or message credits.
To reach our support team, please email [email protected].