Auto-recharge is a setting that will automatically add additional message credits to your account when your message credit balance falls below a certain threshold. Enabling auto-recharge is highly recommended as it will ensure that your messages and calls will not be interrupted. It's also necessary to enable auto-recharge for Call Forwarding.
The message credit threshold that triggers auto-recharge as well as the amount of credits that are purchased when auto-recharge is triggered can be configured within your account’s auto-recharge settings. Be mindful of your account’s message credit usage when configuring your auto-recharge settings, since if auto-recharge is configured to reload your account with a small amount of message credits while your account is sending out a high volume of messages, that can result in an unnecessarily high amount of auto-recharge transactions.
You can find auto-recharge on the Plan & Billing tab within your account.
IMPORTANT: Once your message credit balance falls to 0, then any incoming and outgoing texts or calls will stop.
In this example, when your account’s message credit balance falls below 100, auto-recharge will automatically add 1000 message credits to your account for $40 using the designated payment method.
Add A Backup Payment Method
You also have the option to set up a Backup Payment Method so that if your account’s primary payment method fails, auto-recharge will attempt to use the Backup Payment Method in order to add message credits to your account.
Auto-Recharge In Flow
When composing and configuring a Broadcast, Salesmsg will check if you have enough message credits to send out the entirety of the Broadcast. If you don't have the necessary amount of message credits to send out your Broadcast, Salesmsg will prompt you to enable auto-recharge.
Frequently Asked Questions
Why do I have a ton of charges on my account from Salesmsg?
Be cognizant of your account's messaging and call volume, as you may be using more message credits than you realize. For a more detailed look at your account's credit usage, see the Credit Usage analytics report.
If your account is consistently seeing a large amount of auto-recharge transactions, that's likely an indicator that a larger subscription would be a better fit for your company's usage.
Alternatively, if your account will only need an increased amount of message credits for specific events or campaigns, additional message credits can be purchased a la carte in advance within your account's Plan & Billing tab.
Can I specify a single card for auto-recharge and a single card for my subscription fee?
Yes! You have the ability to add multiple payment methods to your Salesmsg account, so you can designate the specific payment method that you'd like to use for auto-recharge within your auto-recharge settings.
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