Auto-Recharge in Salesmsg: A Simple Guide
Auto-Recharge is a feature that automatically refills your message credits in Salesmsg so you donât run out while sending texts or making calls.
What Auto-Recharge Does
When your message credit balance drops below a set number, Salesmsg will automatically buy more credits for you using your payment card.
This helps prevent interruptions in sending texts or making/receiving calls.
Important: If your message credits ever hit zero, messages and calls will stop.
How to Set It Up
Go to your Plan & Billing page in Salesmsg.
Find the Auto-Recharge settings under the Usage section.
Choose:
When to trigger auto-recharge (e.g., when credits fall below 100).
How many credits should be added each time (e.g., 1,000 credits).
For example:
When credits fall below 400, automatically add 1,000 credits for $40.
Add a Backup Payment Method (Optional but Recommended)
You can add a second payment method in case your primary card fails during an auto-recharge attempt. Salesmsg will try the backup card so your credits are still replenished.
How It Works With Broadcasts
When you send a Broadcast (a large group message), Salesmsg checks if you have enough credits to send it. If you donât, youâll be asked to turn on Auto-Recharge.
Billing Tip
Each auto-recharge shows up as its own item on your statement, so you can easily track what triggered each charge.
Frequently Asked Questions
Why do I see many charges from Salesmsg?
If youâre sending a lot of messages, your account may trigger auto-recharge often.
For a more detailed look at your accounts credit usage, see the Credit Usage analytics report.
If this happens regularly, you might consider upgrading to a plan with more included credits.
You can also buy credits ahead of time if you only need more capacity for a short period.
Can I use different cards for my subscription and auto-recharge?
Yes! You can add multiple payment methods to your Salesmsg account and choose which card is used for auto-recharge separately from your subscription billing. This gives you more control over how and where charges are applied.
Troubleshooting Steps
Are multiple auto-recharge payments failing?
If youâre sending a high volume of text messages, your bank may flag repeated auto-recharge attempts as duplicate or suspicious charges.
To reduce the chance of failed payments, we recommend triggering auto-recharge less often by adding a larger number of credits each time.
If auto-recharge is failing, try the following:
Make sure the payment card on file has enough available funds.
Check with your bank to confirm the charges arenât being blocked.
Update your auto-recharge settings to add more credits per recharge so it doesnât run as frequently.
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