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Broadcast messages sent over your Salesmsg phone number are subject to carrier filtering. Salesmsg does not definitively know how many messages can be sent from a phone number before a user can expect to hit a filter. However, it's safe to stay under 500 unique contacts/day from any one number.

More about SMS messaging

We recommend following the guidelines mentioned in Messaging Principals and Basic Practices.

What one can do today

  1. Salesmsg encourages customers to review proposed use cases with qualified legal counsel to ensure they comply with all applicable laws. The following are some general best practices:

    1. Get opt-in consent from each end user before sending any communication to them, particularly for marketing or other non-essential communications.

    2. Only communicate during an end user's daytime hours unless it is urgent.

    3. Do not contact end-users on do-not-call or do-not-disturb registries.

    4. Be prepared to claim a use case from this list in regards to what purpose your business uses SMS: SMS USE CASES

Frequently Asked Questions

What can I do if I know my messages are being filtered?

Be prepared to claim a use case for what purpose your company is using SMS.

How do I know if my messages are being filtered?

Reach out to the Salesmsg support team and we can determine for certain if you're being filtered.

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Contact us on live chat or send an email to us at [email protected].

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