All Collections
Salesmsg Features
Ringless Voicemail Best Practices & Guidelines
Ringless Voicemail Best Practices & Guidelines

Learn more about the best practices for sending Ringless Voicemail Broadcasts

AccountManager avatar
Written by AccountManager
Updated over a week ago

Sending Ringless Voicemail Broadcasts through your Salesmsg phone number is often subject to carrier filtering. This article provides a comprehensive set of guidelines and best practices aimed at reducing the chances of your voicemails being filtered and consequently improving your delivery rate.


  1. State your business name, purpose of call and call to action

  2. Register Your Number

  3. Avoid Toll-Free Numbers

  4. Maintain a Professional Tone

  5. Personalize the Message

  6. Receive opt-in consent to stay legally compliant

  7. Test and optimise

  8. Make sure to have at least 6 seconds worth of recording length

1. Follow the Script

An effective script can help you convey a clear message and also reduce the chances of your voicemail being filtered by carriers.

Sample Script Structure for Ringless Voicemail

  • Introduction

    • Use the caller's legal name (registered company name or DBA) as required by your service team.

    • State your name and connection reference, if applicable.

  • Purpose

    • Explicitly mention the purpose of the call.

    • Include the value proposition for the recipient.

  • Call to Action

    • Clearly outline the next steps.

    • Provide contact information for follow-up.

  • Closure

    • Express gratitude.

    • Reiterate the call to action and contact information.

2. Register Your Number

To build a trusted caller ID reputation, register your number on the Free Caller Registry.

3. Avoid Toll-Free Numbers

Use a local or business-representative number as your caller ID to prevent any negative connotations often associated with toll-free numbers.

4. Maintain a Professional Tone

A friendly, respectful, and concise tone can go a long way in ensuring your message is well-received.

5. Personalize the Message

If feasible, tailor the message to include specific information about the recipient.

6. Legal Compliance

Make sure that your voicemail is in compliance with both legal and industry standards.

7. Testing and Optimization

Regularly analyze the performance of your voicemails and make adjustments based on feedback and response rates.

It's highly recommended to audit your data (phone numbers before sending a Ringless Voicemail). Ringless Voicemails are optimized for mobile and landline numbers. Many VoIP numbers have mixed deliverability when it comes to their ability to receive Ringless Voicemails.

8. Recording Length

Your service team may require that the voicemail recording be at least 6 seconds in length. Make sure to adhere to this requirement.

By adhering to these guidelines and best practices, you can improve the deliverability and effectiveness of your Ringless Voicemail Broadcasts on Salesmsg.

Frequently Asked Questions

What can I do if I know my messages are being filtered?

You will see an error code "User Busy" returned by the system. The Error code should be visible in the conversation with the contact.

Related Articles

Need Help? βœ‹πŸ»

Contact us on live chat or send an email to us at [email protected].

Did this answer your question?