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Ringless Voicemail

This article will guide you through the process, availability, and limitations of using Ringless Voicemail in Salesmsg.

AccountManager avatar
Written by AccountManager
Updated over a week ago

Overview of Ringless Voicemail in Salesmsg

Ringless Voicemail introduces a new way to communicate! Ringless Voicemail allows you to send voicemails directly to your Salesmsg Contacts, without ringing their phones.

This approach provides a non-intrusive way to communicate with clients or leads.

Sending Ringless Broadcasts

Creating a Ringless Broadcast is similar to crafting a regular text message Broadcast in Salesmsg.

Simply, navigate to Broadcasts -> Create Broadcast, and switch the Broadcast to "Ringless Voicemail":

Complete the required and optional fields:

  • Broadcast Name: This will be the name of your Ringless Voicemail Broadcast displayed in your statistics.

  • Recording or Choosing an Audio File: You can either record a message, or select an audio file from the media library.

  • Text-to-Speech: For your Ringless Broadcast, you can also utilize the text-to-speech feature, which offers a diverse range of voice options.

  • Send From: Choose an inbox from which you want your Broadcast to be sent.

  • Contacts: Select a list of Contacts to whom you want to send your Ringless Voicemail.

  • Send Now / Send Later: This option lets you choose to send the Broadcast immediately, or schedule it for a later date.

  • Advanced Scheduling: Utilize the same advanced scheduling options that are available for text broadcasts.

Once you've input all necessary details, you can send your Ringless Voicemail Broadcast to your contacts.

Please visit the FAQ at the bottom of this article for more information on certain limitations and timing of your Ringless Broadcasts.

Performance Metrics

To monitor performance metrics, navigate to the Ringless tab within the main Broadcasts dashboard, and select your Broadcast.

πŸ’‘ Pro-Tip: Ringless Voicemail has the best deliverability on mobile and landline numbers. Certain VoIP numbers do not receive Ringless VM (similar to 2FA texts).

Sending Ringless Voicemail with Triggers

To send a Ringless Voicemail with Triggers, take the following steps:

  1. Locate the "Ringless Voicemail" tab within Trigger setup process, similar to how you would for Broadcasts.

  2. Configure your trigger by defining its name, selecting the integration, choosing the "Send As" Inbox, and attaching any relevant tags to your contacts.

  3. Next, either record a new voicemail message, or select one from the Media Library, then save your trigger.

To use the trigger, copy its URL and integrate it with any software that supports webhooks. Be sure to include the phone parameter to enable Ringless Voicemail sending.

For more detailed instructions on setting up Triggers and using parameters, click here.

Beta Feature: Custom Voice Capability

Currently in beta, this feature allows you to craft a unique voice for text-to-speech applications. Follow these steps to set it up:

  1. Go to the text-to-speech section under Ringless Broadcasts, Voicemail, or IVR.

  2. Click the voice icon.

  3. Select "Custom" from the options.

  4. Click on "Add custom voice."

  5. Follow the on-screen instructions to record your voice sample.

  6. Once your voice has been generated, select it for text-to-speech use.

Note: During the beta phase, only one custom voice is permitted per organization.

Ringless Limits and Regulations

Please take note of the following constraints and regulations surrounding Ringless Voicemails:

Business Hours: Ringless Voicemails can only be sent during TCPA hours of 8 am to 9 pm (contact's local time).

Frequency Limit: A maximum of 3 ringless messages per Contact every 3 days.

Message Time Limit: The audio message attached to your Ringless Voicemail must be between 15 seconds, and 2 minutes and 59 seconds, for optimum deliverability.

Frequently Asked Questions

Where can I use Ringless Voicemail?

Currently Ringless Voicemail is only available in Broadcasts.

What happens when I schedule a broadcast without enough credits?

If your account does not have enough credits, you will get a prompt to purchase more credits available in bulk.

What are some best practices for bulk messaging?

How much does it cost to send Ringless Voicemail?

Ringless Voicemail is priced at 2 credits per 1 message.

How do I use Tags?

Because the Broadcast feature is designed to pull contacts from your Tags list, you'll have to add a unique Tag to the contacts you want to include in your bulk message first. From there, you can insert the Tag under "Send To" and the message will be sent to the contacts with that specific Tag.

Are there any limits with Ringless Voicemail?

Only 3 ringless voicemail messages per 3 days can be sent to one phone number.

Business hours for receiving ringless voicemail messages are between 8:00am -10:00pm Eastern

For a Contact to receive a ringless voicemail, they must have voicemail enabled.

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