Ringless Voicemail

This article will guide you through the process, availability, and limitations of using Ringless Voicemail in Salesmsg.

AccountManager avatar
Written by AccountManager
Updated yesterday

Overview of Ringless Voicemail in Salesmsg

Ringless Voicemail introduces a new way to communicate with your Contacts in Salesmsg. Ringless Voicemail allows you to send voicemail messages directly to Contacts without ringing their phones. This approach provides a non-intrusive way to communicate with clients or leads. Currently Ringless messaging is only availble in broadcasts.

Sending Ringless Broadcasts

Creating a Ringless broadcast is akin to crafting a regular text message broadcast in Salesmsg. To do this, navigate to Broadcasts -> Create Broadcast, and you'll find a "Ringless Voicemail" tab at the top. Clicking on it will allow you to complete the required and optional fields for sending a Ringless Voicemail broadcast.

Here's what you'll encounter:

  • Broadcast Name: Similar to text broadcasts, this will be the name of your broadcast displayed in the statistics.

  • Recording or Choosing an Audio File: Unlike text messages, you can either record a message or select an audio file from the media library.

  • Text-to-Speech: For your ringless broadcast, you can also utilize the text-to-speech feature, which offers a diverse range of voice options.

  • Send From: Choose an inbox from which you want your broadcast to be sent.

  • Contacts: Select a list of Contacts to whom you want to send your Ringless Voicemail.

  • Send Now / Send Later: This option lets you choose to send the broadcast immediately or schedule it for a later date.

  • Advanced Scheduling: Utilize the same advanced scheduling options that are available for text broadcasts.

Once you've input all necessary details, you can send your Ringless Voicemail broadcast to your contacts. To monitor performance metrics, navigate to the 'Ringless' tab within the main 'Broadcasts' dashboard.

Be mindful of certain limitations on the number and timing of your Ringless Broadcasts.

πŸ’‘ Pro-Tip: Ringless Voicemail has the best deliverability on mobile and landline numbers. Certain VoIP numbers do not receive Ringless VM (similar to 2FA texts).

Sending Ringless Voicemail with Triggers

To send a Ringless Voicemail, locate the "Ringless Voicemail" tab within Trigger setup process, similar to how you would for Broadcasts. Configure your trigger by defining its name, selecting the integration, choosing the sending inbox, and attaching any relevant tags to your contacts.

Next, either record a new voicemail message or select one from the Media Library, then save your trigger.

To use the trigger, copy its URL and integrate it with any software that supports webhooks, ensuring to include the phone parameter to enable Ringless Voicemail sending.

For detailed instructions on setting up Triggers and using parameters, click here.

Beta Feature: Custom Voice Capability

Currently in beta, this feature allows you to craft a unique voice for text-to-speech applications. Follow these steps to set it up:

  1. Go to the text-to-speech section under Ringless Broadcasts, Voicemail, or IVR.

  2. Click the voice icon.

  3. Select "Custom" from the options.

  4. Click on "Add custom voice."

  5. Follow the on-screen instructions to record your voice sample.

  6. Once your voice has been generated, select it for text-to-speech use.

Note: During the beta phase, only one custom voice is permitted per organization.

Ringless Limits and Regulations

Take note of the following constraints and regulations:

Business Hours: Messages can only be sent during TCPA hours of 8 am to 9 pm contact's local time.

Frequency Limit: A maximum of 3 ringless messages per Contact every 3 days.

Message Time Limit: The audio message attached to your Ringless Voicemail must be within 15 seconds and 2 minutes and 59 seconds for optimum deliverability.

Frequently Asked Questions

What happens when I schedule a broadcast without enough credits?

If your account does not have enough credits, you will get a prompt to purchase more credits available in bulk.

What are some best practices for bulk messaging?

How much does it cost to send Ringless Voicemail?

Ringless Voicemail is priced at 2 credits per 1 message.

How do I use tags?

Because the Broadcast feature is designed to pull contacts from your tags list, you'll have to add a unique tag to the contacts you want to include in your bulk message first. From there, you can insert the tag under "Send To" and the message will be sent to the contacts with that specific tag.

Are there any limits with Ringless Voicemail?

Only 3 ringless voicemail messages per 3 days can be sent to one phone number.

Business hours for receiving ringless voicemail messages are between 8:00am -10:00pm Eastern

For a Contact to receive a ringless voicemail, they must have voicemail enabled.

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