Configure Voicemail in Salesmsg
Setting up voicemail in Salesmsg helps ensure you never miss an important call - even when you can’t answer right away. You can customize greetings, control when calls go to voicemail, and even receive messages by email.
Introduction
We're excited to dive into voicemail setup for all your lines! Thankfully now when users call but don't get their call answered they can be provided instructions via your voicemail message and of course leave a recorded message for your voicemail.
What Voicemail Can Do
With Salesmsg voicemail, you can:
Create different greetings for open and after-hours
Record, upload, or generate messages (text-to-speech)
Forward voicemails to your email
Automatically send calls straight to voicemail
Control how long your phone rings before voicemail picks up
How to Set Up Voicemail
Go to Profile → Settings
Click Inboxes
Select the Inbox (phone number) you want to update
Open the Settings tab
In the Calling section, click General
Scroll down to the Voicemail section
Toggle Voicemail ON
Once enabled, you’ll see additional settings you can customize.
Voicemail Settings Explained
Here’s what each option does:
Open Hours Greeting – Message callers hear during business hours
After Hours Greeting – Message for when you're closed
Get Voicemails via Email – Sends recordings to your inbox
Forward Calls Directly to Voicemail – Skips ringing entirely
Ring Duration – Controls how long the phone rings before voicemail picks up
Create or Edit Your Greeting
You can customize your voicemail message in a few ways:
Record directly in Salesmsg
Upload an existing audio file
Use text-to-speech to generate a message
To do this:
Open the greeting dropdown
Select “New Voicemail Greeting”
Choose your preferred method
(Optional) Custom Voice Feature
You can create a personalized voice for your text-to-speech messages:
Go to Broadcasts
Click + New Broadcast
Select Ringless as the broadcast type
Click the text-to-speech icon
Under Voice, select “Clone your voice”
Click Add Custom Voice
Follow the prompts to record your voice
👉 Note: Only one custom voice is allowed per organization right now.
Send Incoming Calls Directly to Voicemail
If you prefer not to receive incoming calls, you can automatically send them straight to voicemail.
Go to Profile → Settings
Click Inboxes
Select your inbox
Open the Settings tab
In the Calling section, click General
Scroll to Voicemail
Toggle Forward Calls Directly to Voicemail ON
Once enabled, all incoming calls will skip ringing and go straight to your voicemail greeting.
Voicemail to Email
When enabled, voicemail recordings are automatically sent to:
👉 The email address of the inbox owner
Managing Incoming Calls
When a call comes in, you can:
Answer normally
Reply via SMS (this ends the call)
Decline the call (sends it to voicemail)
Mute the call
This helps you stay responsive even if you can’t take the call live.
Frequently Asked Questions
Who receives forwarded voicemails?
Voicemails are sent to the email address of the "Inbox owner":
How long are voicemails stored?
They are kept indefinitely unless the contact is deleted.
Is there a limit for text-to-speech messages?
Yes - messages can be up to 255 characters long.
Why is the “Calling” section grayed out?
When viewing your Inbox Settings, section headers (like Calling) may appear grayed out. This is intentional and simply helps distinguish headers from the clickable options underneath:
To access calling settings, click on General under the Calling section.
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].