Configure Voicemail
Set up voicemail for your Salesmsg number so callers can leave a message when no one is available to answer. If your organization has Smart Call Flows enabled, voicemail is configured directly within your call flow for greater flexibility.
Configure Voicemail with Smart Call Flows (Recommended)
With Smart Call Flows, you decide exactly when callers are sent to voicemail. For example, you can:
Ring team members first, then send unanswered calls to voicemail.
Send callers directly to voicemail after hours.
Play an announcement before sending callers to voicemail.
Use different routing paths based on your business hours.
Get Voicemails via Email to have voicemail recordings automatically sent to your inbox.
To add voicemail to your call flow:
Navigate to Settings > Inboxes.
Select the inbox you'd like to configure.
Click Calling > Smart Call Flows.
Click Edit call flow.
Click the + where you'd like voicemail to occur.
Select Send to voicemail.
Configure your voicemail greeting and settings.
Click Publish changes when you're ready for them to go live.
💡 Tip: The placement of the Send to Voicemail action determines when callers reach voicemail. For example, placing it after a Ring action lets callers leave a message only if no one answers.
Configure Voicemail (Legacy Experience)
Note: If Smart Call Flows haven't been enabled for your organization yet, you can still configure voicemail using your Inbox settings.
Navigate to Settings > Inboxes.
Select the inbox you'd like to update.
Open the Settings tab.
Under Calling, click General.
Scroll to the Voicemail section.
Toggle Voicemail on.
Configure your voicemail settings.
Once enabled, you can:
Create separate greetings for open and after-hours.
Record, upload, or generate greetings using text-to-speech.
Receive voicemail recordings by email.
Send all incoming calls directly to voicemail.
Adjust how long calls ring before voicemail answers.
Create or Edit a Voicemail Greeting
You can customize your voicemail greeting by:
Recording a message directly in Salesmsg.
Uploading an existing audio file.
Using text-to-speech to generate a greeting.
To create a greeting:
Open the greeting dropdown.
Select New Voicemail Greeting.
Choose your preferred method.
Save your greeting.
Note: When using Smart Call Flows, saved greetings can be selected when configuring the Send to Voicemail action.
Frequently Asked Questions
Who receives forwarded voicemails?
Voicemails are sent to the email address of the "Inbox owner":
How long are voicemails stored?
They are kept indefinitely unless the contact is deleted.
Is there a limit for text-to-speech messages?
Yes - messages can be up to 255 characters long.
Why is the “Calling” section grayed out?
When viewing your Inbox Settings, section headers (like Calling) may appear grayed out. This is intentional and simply helps distinguish headers from the clickable options underneath:
To access calling settings, click on General under the Calling section.
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].