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Let's have a closer look at everything your Salesmsg-given number can do in terms of voice features!

Make and Receive Phone Calls

To make an outbound call the customer you are currently chatting with, just click on the phone icon on the top right corner on the conversation timeline. Otherwise, you can use the dialpad to call any number even if the contact is not yet saved on Salesmsg

And in case you were wondering, this is what an inbound phone call looks like. To accept a call, you'll have to press the Green Button with a Phone icon.

Dialpad

With dialpad, you can make a call to any number, even if it is not on your contacts list.

Voice Call Settings

Speakers: This is the Output Settings. Set this up to where you would prefer to hear the call.
Microphone: This is the input Settings. Set this up to your preferred microphone you are going to speak in the call with.
Record Automatically: As the name suggests, this will automatically keep a record of all calls.

Phone Call Menu

The menu shows you the direction the call is going, the contact's registered name and phone number in Salesmsg, in addition to the current inbox used on the call.

Here is the description of the lower buttons:

(a) Mute Microphone: This will mute your microphone so that the contact will not listen to you until unmuted.
(b) Record Call: This will allow you or any member in the inbox to download a copy of the phone call.
(c) Dial Pad: This will allow you to press a key in the event you will encounter an IVR or a phone tree.
(d) End Call: As the name states, this will end the active call.

Record Your Phone Calls

There are two options to be able to record your phone calls.

You can set up to record your calls automatically under the Call Settings drop-down menu or you can record your calls on demand by clicking on the record button in the phone call menu.

Once the call has been recorded you can listen to the recording, mute the sound or download the recording from the Conversation thread.

Downloads save in your browser's downloads destination in a .mp3 format.

When recording a call, it is crucial to ensure optimal audio quality by avoiding any additional background noise or interference. To achieve the best results, make sure there are no other tabs or applications playing music or sound in the background on your computer. Having such tabs open can severely degrade the quality of the recording, causing distortions or unwanted audio artifacts. By minimizing any potential audio distractions, you can ensure a clear and high-quality recording of your call.

Voicemail

To be on top of things, you can ask a customer to leave to a voice message if you are not able to answer the call. You can choose a ring duration and register a greeting up to 3 minutes long.

Call Whisper

You can add a personalized voice message before forwarding calls to voicemail. This is helpful if you want to provide context to assist the recipient of the forwarded call.

Use the Salesmsg Call button for Aircall phone calls!

If you have an AirCall text-enabled number, you can simply click on the call button and Salesmsg will automatically forward you to the AirCall window in addition to copying the number on your clipboard. All you have to do is paste the number to be able to make a call with AirCall!

Frequently Asked Questions

How much does calling cost?

Phone calls are 1 credit per minute.

How can I enable microphone access when I have this error?

Enable your microphone by clicking the padlock next to our URL in the browser, locating the microphone icon, and setting it to "allow".