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Want to use your current phone number with Salesmsg? You can!
Whether it's a local or Toll-free number, we make it easy to bring it over.

In this guide, you’ll learn:

The difference between porting and hosting your number
How the process works
What you’ll need to get started
And how to submit your request to our support team

Let’s get your number set up on Salesmsg, step by step!

What Does “Porting” Mean vs “Hosting”?

📞💬 Porting = you move everything (texting and calling/voice) from your current provider into Salesmsg. Your number becomes fully managed by Salesmsg *and subject to Salesmsg calling prices.

💬 Hosting (or SMS-enabling) = you bring over only the texting side of your number to Salesmsg. Your voice/calling stays with your current provider.

How Porting Works (Who Does What)

Salesmsg is the “winning carrier” (the new service provider). Your current provider is the “losing carrier.”
The port request must be initiated by Salesmsg (they start the process).

What You’ll Need to Port Your Number

Before you submit the request, gather this info:

What	Details
Phone number(s)	The number(s) you're moving.
Account info	Your account number with the old provider, plus a PIN (or last 4 of your SSN if there’s no PIN).
Name & Address	If business, use company name. If residential, first + last name. Also full address (street, city, state, ZIP).
Documentation	• LOA (Letter of Authorization) signed as a PDF. (Which can be filled out here) • A recent bill (last 30 days) showing the phone number - or, if no bill, proof of purchase or a screenshot showing the phone number in your account settings.

Steps to Port Your Number

SMS, MMS, and calling all handled by Salesmsg.
Steps:
1. Gather all the required info & documents (from the list above).
2. Confirm approved texting compliance (A2P 10DLC) in your Salesmsg account for local U.S. numbers to avoid carrier filtering.
3. Keep your number active with your current provider until the port is fully complete to avoid delays.
4. Submit a ticket to our team via the button directly below.
Takes about 2–4 weeks.

🚨 CLICK HERE TO START YOUR PORTING REQUEST ‼️

Porting a Google Voice Number into Salesmsg

Yes - you can port your Google Voice number to Salesmsg! Just follow these extra steps to make sure it goes smoothly:

Step-by-Step: How to Prepare Your Google Voice Number

Unlock your number in Google Voice
Before porting, Google requires you to unlock your number.
- Go to voice.google.com
- Click the gear icon ⚙️ (Settings)
- Under Account, find Porting or Unlock Number
Take a screenshot
After unlocking your number, take a screenshot that shows:
- Your Google account email
- The Google Voice number
- Confirmation that the number is unlocked
This is required as proof for the porting request.
Submit a ticket to our team via the button directly below
Include the screenshot, your account details, and any other required documents (LOA, recent bill, etc.).

🚨 CLICK HERE TO START YOUR GOOGLE VOICE PORT REQUEST ‼️

⚠️ Important Notes

Your Google Voice number must remain active and unlocked during the porting process
Porting a Google Voice number may take a few extra days, so be patient
You won't be able to use the number in Google Voice after it’s ported - all texting and calling will happen in Salesmsg

How to Move a Number Out of Salesmsg (“Port Away”)

If at some point you want to take your number away from Salesmsg to another provider - please note the following:

The new provider starts the port‑out request.
Salesmsg’s role is to approve that request when it comes in from the carrier network.
You'll need to keep your Salesmsg subscription open/active until the number is confirmed within the new provider’s system.
Porting out does not automatically cancel your Salesmsg account. You’ll need to explicitly cancel by following the steps here to Cancel Your Account.
Click the button below to request your Customer Service Record (CSR), which your new provider needs in order to start the port on their end.

🚨 CLICK HERE TO START YOUR 'PORT AWAY' REQUEST ‼️

Frequently Asked Questions

Can I port VoIP and Landline numbers?

Yes! VoIP is most common, but either works. The numbers themselves though, can be either a local area code phone number, or a Toll-Free number.

*VoIP numbers are typically purchased from an online voice service provider e.g. Vonage, RingCentral, etc.

What about mobile numbers?

We recommend not porting your personal mobile phone number, because until things are set up, your mobile device will temporarily have no phone number. You can learn more here: Can I use my existing mobile number with Salesmsg?

What if I'd like to Host (SMS-enable) my number instead?

Absolutely! Here's how to submit a Host request with Salesmsg. Hosting (SMS‑enable it in Salesmsg)

I just started a Trial with Salesmsg, can I bring over my number right away?

If you're looking to bring over a Local/area code phone number, for the purpose of texting U.S. recipients - then we recommend completing your free 14-day trial first.

This is because after your trial, your account will need to be approved for texting compliance (A2P 10DLC) so that your ported number can successfully send outgoing texts.