Do you have an existing local or Toll-free phone number that you'd like to bring over to Salesmsg? We have options!
Learn more on the porting process, the difference between "Porting" and "Hosting", and how to submit a port request with our support team.
Porting vs Hosting - What's the difference?
Porting a phone number into Salesmsg, refers to moving your entire phone number (Texting, plus all Voice/Calling features) away from its current provider, and into Salesmsg. *Voice/Calling features would then be subject to Salesmsg calling prices.
Hosting (also knows as SMS-enabling) a phone number with Salesmsg, allows Salesmsg to only bring over the texting portion of the phone line, while retaining your Voice/Calling service with the original provider.
Does Salesmsg or My Current Provider Start the Port process?
When porting a phone number, (local or Toll-free) the provider through which you currently have service is referred to as the ‘losing’ carrier, while the new provider that you're porting a number to is referred to as the ‘winning’ carrier.
All port-in requests must be started by the ‘winning’ carrier (in this case Salesmsg).
What do I need in order to submit a Port-in request?
The following information relating to your current service provider will be required when submitting your Port-in request:
Phone Number(s) to be Ported
Name for Application:
For Residential: First and Last name of the customer
Business: Business Name of customer’s company.Address: Street, City, State, and Zip Code
We'll also require the following information about the phone number(s):
Account Number (where the Phone Number currently resides)
Account PIN (or last four of SSN if no PIN exists for vendor)
As well as some required documentation:
LOA: Signed and downloaded Letter of Authorization PDF (Which can be filled out here)
Billing Document: The latest monthly bill which includes the phone number(s) from the last 30 days.
*If your provider does not provide you with a bill, please provide a receipt of the phone number purchase, and/or a screenshot of your account portal with the phone numbers shown.
How to get started with porting your number
When you're ready, feel free to submit a ticket below, or connect with our team via live chat, to get the Port process started!
➡️ Submit your Port request by clicking here! ⬅️
Here are some key notes on what you can expect when porting your number into Salesmsg:
Your phone usage rate will change to Salesmsg usage rates for charges regarding SMS, MMS, and Calling/Voice features
The Port process typically takes 2-4 weeks once the request is successfully submitted
The phone number in service with the losing/current carrier, must remain in service until the port completes, in order to avoid any delays or rejections
Additionally, the number porting option can be also accessed via the Add Numbers Settings of your Salesmsg account:
Frequently Asked Questions
What types of phone numbers can I port into Salesmsg?
We can port both "VoIP" and "Landline" numbers. Though VoIP numbers are the most commonly ported number.
*VoIP numbers are typically purchased from an online voice service provider.
The numbers themselves though can be either a local area code phone number, or a Toll-Free number.
What if I'd like to Host (SMS-enable) my number instead?
If you'd like to keep your Calling/Voice features with your current provider, and only bring over the texting channel of your phone number, you can view the steps, and submit a Host ticket with us here.
We do not however, recommend porting your Mobile phone number into Salesmsg, as your mobile device will not have a phone number until you secure a new one from your mobile service provider.
I just started a Trial with Salesmsg, can I bring over my number right away?
If you're looking to bring over a Local/area code phone number, for the purpose of texting U.S. recipients - then we recommend completing your free 14-day trial first.
This is because after your trial, your account will need to be approved for texting compliance (A2P 10DLC) so that your ported number can successfully send outgoing texts.
Can I port a Google Voice number?
Yes, you can port a Google Voice number! Before requesting a port for your Google Voice number, you'll first need to unlock it through your Google account.
IMPORTANT: You must submit a screenshot of the page that confirms you have unlocked the numbers in your Google account. Please take a screenshot of the Google Voice settings page making sure the unlocked phone numbers and your email address appear in the screenshot.
How much does porting into Salesmsg cost?
It's FREE! There is no charge to submit a porting request for US residents. Canadian resident? Contact our sales team to inquire about our variable rates.
Can I port OUT my Salesmsg number?
Yes, you can port out Salesmsg numbers. Here are some key notes regarding porting your number(s) away from Salesmsg:
Porting numbers away from Salesmsg must be initiated with the new/winning provider.
The winning provider will submit the port request to their Carrier Network, and our Carrier Network will reach out to us to approve the port.
Your SMS & Calling rates will not stay the same - you'll be paying the new carrier rates.
You must keep your Salesmsg subscription active/open, until the Port is completed and your number is confirmed to be in the new carrier's account.
Porting phone numbers out of your Salesmsg account, does not automatically cancel your account. If you wish to cancel your account after the port is completed, please follow the steps to Cancel Your Account.
Click the button below to submit a request to obtain your Customer Service Record (CSR) from our support team, which your new provider will need in order to initiate the port.
➡️ Submit your 'Port Away' request by clicking here! ⬅️
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].