Not sure which phone number to choose with Salesmsg?
Weāll break it down for you! In this guide, youāll learn the differences between Local (area code) and Toll-free numbers, plus how to add a new number or bring your existing one with you.
Pick the Type of Number That Fits Your Needs
Local Number (Area Code)
Throughput: ~1 message per second (MPS).
Perfect for one-on-one or small-group messaging. For example, sending 1,000 messages takes around 16.7 minutes.
Tollāfree Number
Default Throughput: ~3āÆMPS.
Can be upgradedāup to 25, 50, or even 100āÆMPSāfor higher volume (fees apply).
Great if you're messaging a broad customer base nationwide.
ShortāCode (e.g., "79000")
Delivers very high throughput, ideal for large-scale, frequent messaging campaigns.
Contact Salesmsg to check eligibility.
Purchasing a New Number Through Salesmsg
Need to add a new number to your account? Itās quick and easy to grab one right from your Salesmsg account.
Hereās how to do it:
Log in to your Salesmsg account.
Go to Settings > Numbers.
Click the blue Add Number button.
Select Buy a Number and follow the prompts to pick one that works for you (local or Toll-free):
*Additional phone lines added to the account are $5 per month/per phone line.
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Use a Phone Number You Already Own!
Already have a number you love? No problem - Salesmsg gives you three easy ways to bring it with you:
A. Hosting (SMSāenable it in Salesmsg)
Keeps voice calling with your current provider, while SMS is handled by Salesmsg.
Steps:
Confirm approved texting compliance (A2P 10DLC) in your Salesmsg account for local U.S. numbers to avoid carrier filtering.
For VoIP (online voice service provider e.g. Vonage, RingCentral, etc.): ask your current provider to delete the SMS routing profile (āSPIDā)
When the number is ready - Submit a ticket to our team via the button directly below.
Takes about 2ā3 business days.
šØ CLICK HERE TO START YOUR HOST REQUEST ā¼ļø
B. Porting (Move the entire number, including voice - to Salesmsg)
SMS, MMS, and calling all handled by Salesmsg.
Steps:
Confirm approved texting compliance (A2P 10DLC) in your Salesmsg account for local U.S. numbers to avoid carrier filtering.
Keep your number active with your current provider until the port is fully complete to avoid delays.
Submit a ticket to our team via the button directly below.
Takes about 2ā4 weeks.
šØ CLICK HERE TO START YOUR PORTING REQUEST ā¼ļø
C. Transferring a Twilio Number
Bring your Twilio number into Salesmsg - everything (SMS, MMS, voice) will move over.
Timeline: Roughly 3ā5 business days, though delays can happen depending on the losing provider.
šØ CLICK HERE TO START YOUR TWILIO TRANSFER ā¼ļø
š”Note: Transferring a Twilio number to your Salesmsg account is different from integrating your Twilio account with Salesmsg. You can find Twilio integration steps here instead.
What About Downtime?
TollāFree Numbers: Texting can begin only after theyāre verified in-app through Salesmsg
Local Numbers (U.S.): Carriers may take up to 3 business days post-port or host, to sync your Salesmsg 10DLC compliance. During this time, you might see error code 30034 - āMessage from an Unregistered Number.ā It should resolve once everything is synced.
Text-Enable Your Landline Number
Have a landline youād like to use for texting? You can easily SMS-enable it through Salesmsg - no need to change your voice service!
Just follow the steps in-app to get started. Youāll need to:
Enter your landline phone number.
Provide billing information.
Verify ownership with a quick phone call (weāll send you a code to enter).
Submit a signed Letter of Authorization (weāll walk you through it).
Frequently Asked Questions
Why did my hosted VoIP number stop working?
Your provider may have made network changes that disrupted SMS routing. Reach out to our team for help restoring it.
How can I swap my Salesmsg number for a different number?
To do this, reach out to our Support team. In most circumstances there will be a $5 fee charged to the card on file to replace a Salesmsg provided phone number with another Salesmsg provided number.
Is there a fee to Port, Host or Transfer my existing number into Salesmsg?
While there's no fee to bring a phone number over, there is a monthly fee for additional phone lines added to your Salesmsg account ($5 per month/per phone line).
How can I acquire a short-code number?
Connect with our team via [email protected] and we will walk you through the application process. There is a quarterly or annual cost for a short-code number.
Will Salesmsg help me work with my VoIP service provider to enable my number for Salesmsg texting?
Yes, we absolutely will, and we'll do it free of charge.
How can I ensure my messages are delivered?
SMS Compliance! A2P 10DLC for local numbers (U.S.) or Toll-Free number verification (US/Canada).
Need Help? āš»
Contact us on live chat or send an email to us at [email protected].ā