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Now with Salesmsg you can text-enable your existing landline phone number to start texting in no time flat. Plus, there's no interruption with your calling provider. Like magic, you'll have SMS!


How to Text-Enable Your Phone Number

Step 1: Check If Your Number Can Be Text-Enabled

From your Organization Owner account, navigate to Settings > Inboxes. Once you're on the numbers page, select the "Add Landline" button.

Enter your phone number and Salesmsg will look it up to determine the carrier type. If it's able to be text-enabled. Here's a breakdown of the numbers we can text-enable.

Landline

✅ Yes

Mobile

🚫 No

VoIP

📱 Contact us

Step 2: Enter Your Address

On this step you will need to enter a friendly name and the billing address that is associated with the phone number.

IMPORTANT: The billing address must match the billing address that is with your calling provider.

Step 3: Verify Ownership

In order to verify the phone number, Salesmsg will place a call to the phone number and provide a 6 digit code over the phone. Enter this 6 digit code on Salesmsg and click next.

IMPORTANT: You will only have 3 attempts to verify the phone number. After 3 attempts this will be locked and if you're locked please call or text our support team at (888) 409-2298.

Step 4: Sign an Electronic Letter of Authorization

After you have verified your number, we will send the owner of the account an email containing a Letter of Authorization. Salesmsg requires the end-user to complete ownership verification and LoA (Letter of Authorization) signature.

  • It will send to the email used to register your Salesmsg account

  • The email will be sent from "[email protected]"

  • Select "Review & Sign"

  • At the bottom Select "click to sign" select a method to add your signature

After you've signed the LOA that was emailed to you the status should read "processing" and will be ready to go within 12-24 hours.

Screenshot on 2021-02-22 at 18-09-34.png

Once your hosted number order is ready, [email protected] will email you to let you know.

Step 5: Assign Your Number

The last step is to assign your phone number to an Inbox.


Frequently Asked Questions

Will my current voice line be affected?

No, Hosted SMS does not affect your voice capabilities of the number. Hosted SMS only registers the number for SMS to route in and out of Twilio’s platform.

Why does Twilio need this information?

Twilio is compliant with the General Data Protection Regulation (GDPR) and only collects Personally Identifiable Information (PII) that is mandated by the North American Numbering Plan (NANP) SMS registrars. Twilio keeps PII information for 90 days, depending on the requirement timeframe set for by sections of GDPR.

What numbers can I text enable?

Currently, Salesmsg is able to text-enabled landline numbers and many VOIP providers like RingCentral, Grasshopper, Aircall, and more. Please contact our team on LIVE chat or at [email protected] to inquire about your numbers.

Landline

✅ Yes

Mobile

🚫 No

VoIP

📱 Contact us

Can I SMS enable my VoIP number?

You can, but you'll need to work with our support department so they can help coordinate with the voice service provider.

I used up my three attempts. What do I do now?

Ah, snap, but don’t worry. It happens. Just call or text our support team and we’ll get you fixed up.

I assigned my number, but I don’t see it on my numbers page?

Hmm. The problem is probably this. If you assigned it as a shared inbox it will show on that page, not on the numbers page. Don’t worry, this will be updated soon.

I am waiting for the LOA (Letter of Authorization), but nothing has come through?

The LOA comes from our network provider with the subject line “Hosted SMS Letter of Authorization.” The subject line is a bit eye-glazing jargon, but you do need to open it. Sorry and thanks.

How long does this process take?

Most landline numbers will take up to one business day, while Toll-Free numbers can take up to 2-3 business days.

What if I no longer want Salesmsg to host my number?

There's no obligation or fee for removing your number. Just contact our support team and they can assist you with releasing your number.

Can I use MMS with my Landline?

US and Canadian local numbers can be hosted for SMS and MMS. US and Canadian toll-free numbers only support SMS.

What happens if the number requires additional information?

Here's are some typical reasons...

  • The Letter of Authorization was not signed within seven days.

  • The landline request was idle in the verification process for seven days.

  • The landline request has reached the maximum number of verification attempts.

  • Salesmsg cannot host the number because carrier information is unavailable.

  • The number is already enabled for SMS by another provider.

  • There was a problem processing your landline request.

For assistance, please contact our support team at [email protected]


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Need Help? ✋🏻

Contact us on live chat or send an email to us at [email protected].

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