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Using Your Existing Aircall Numbers with Salesmsg

With the Aircall x Salesmsg integration you can use your existing Aircall phone numbers to send, receive, and manage text message conversations on Salesmsg. Add Salesmsg insight cards to instantly access your Salesmsg conversations with your contacts from the AirCall application. As well as adding AirCall events to your Salesmsg conversation thread so you're always aware of what's happening with the conversation of the contact!

First Step

To get started, confirm that your Aircall number is configured for Salesmsg messaging by contacting AirCall. Once your number is configured by AirCall for Salesmsg navigate to your Salesmsg settings for integrations.

Integrating with Aircall

Be logged into the Salesmsg Organization Owner account
Navigate to settings and select the blue connect button across from the AirCall icon.
Login to AirCall and select any number from the dropdown.

Assigning your numbers

When your number has an "enabled" status it will be ready to assign!

Open your AirCall settings, under your Salesmsg settings for integrations.
Select "Assign number"
Select if you'd like to assign it to an existing member or a new member
You can also replace an existing Shared Inbox number or add a new shared inbox
Verify your number is working by sending and receiving one message.

You can also assign an Aircall number when you create a New Inbox.

Aircall Insight Cards

When on a call with a contact using Aircall, now it is easier than ever to gain insight into your contact based on any previous conversations you have had with them or any information you have saved about them in their profile, such as birthdays and special notes

Now while you are on the call you can access the caller insights and automatically be redirected to the Salesmsg app where your most recent conversation with the contact will emerge.

Outbound calling to Aircall

When using Salesmsg for your texting needs and you need to make a call, now there is a setting that can automatically place your outbound call directly into Aircall, this allows for you to seamlessly continue using Salesmsg for all messaging and with no fuss still be able to place calls with Aircall.

By enabling the "Use Organization Settings" the "Open outbound calls via Aircall" will automatically be enabled, but to avoid using this feature deselecting the" Use Organization Settings" then you can manually select what calling settings you would want for the particular inbox.

AirCall conversation events

All-day we hop between multiple apps, so having a centralized timeline of events ensures we don’t miss any critical information. We’ve built an easier way for you to see all Aircall call history on your Salesmsg timeline without switching back and forth between apps.

Turn off AirCall phone call timeline entries

If your timeline is getting swamped with phone call entries and think your conversations should look a bit cleaner, or if you just prefer to have all phone call entries turned off, you can find that option within the AirCall integration Settings.

Search for your Aircall number

You can search for a specific number on your Aircall integration page to assign it or check it's status. If you don't see your number on the list either select "refresh numbers" or search for your number.

Frequently Asked Questions

Can Aircall numbers send SMS and MMS?

If you have an existing Aircall number, your number may not have MMS capabilities. If you prefer to have a number with SMS & MMS, we can provide you a Salesmsg number.

What other numbers can I text enable?
If you have a true landline number, we can text enable those! Or if you want to learn about porting over your number into Salesmsg from another carrier, you can read more about that, here.

Troubleshooting your Aircall integration
If your texts suddenly stopped sending, it could be that the Aircall integration in the admin's dashboard may have been disconnected. Check the Salesmsg Organization Owner/Admin account to reconnect the integration if necessary. If you're integrated but your texts are still not sending, try disconnecting and reconnecting your Aircall integration to refresh the connection.

Multiple Aircall numbers

You can have multiple Aircall numbers in your dashboard and throughout your team. Once the Organization Owner is integrated any number in your AirCall dashboard can be set up for Salesmsg SMS.

How can I tell if my integration is disconnected?

Should an error occur on AirCall or Salesmsg that disconnects your integration, the next time you log in to Salesmsg you'll see a large status bar at the top of your Salesmsg conversation page indicating your integration has disconnected.

Can I see who made an AirCall outbound call in Salesmsg?

Your AirCall outbound calls are registered in Salesmsg. You can easily see who on your team made a call in the timeline - making it easy to make sure the right people are always getting through.