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Business hours are a means to set yourself as "away" so if your contacts or prospects are trying to reach you they know you're not there and you can provide alternative instructions for them.

Set your days of the week, desired times, and an away message to ensure contacts know what to do when you're away!


Business hours

When a contact sends a text to your SMS number outside of your business hours, they'll receive your away message. They will know their message was delivered and expect a response soon.

Configuring the days and hours

  1. Go to your Settings > Inboxes > Desired Inbox >Settings Tab

  2. Toggle your Status On

  3. Select your Timezone

  4. Customize your Business Days and Hours to your availability.

  5. Then insert your personalized auto-reply and hit save!

When a contact sends a text to your SMS number outside of your business hours, they'll receive your away message. They will know their message was delivered and expect a response soon.


Frequently Asked Questions

Can I use this feature as just an autoresponder?

You could, but be cognizant that every time a contact would send you a message the out-of-office message will send to the contact you're trying to engage with.

Does the auto-response message cost message credits?

Yes, the auto-response message is subject to the same rates as any other SMS.

Can I set up business hours for a Shared Inbox?

Yes, you can! Head to your profile menu -> settings -> inboxes -> desired inbox -> settings tab

What timezone are my messages sent and received in?
Your timezone is dictated by the timezone you selected in your Personal settings. If you've never configured this, the default is the timezone that your web browser is set to.


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