Business hours are a means to set yourself as "away" so if your contacts or prospects are trying to reach you they know you're not there and you can provide alternative instructions for them.
Set your days of the week, desired times, and an away message to ensure contacts know what to do when you're away!
Business hours
When a contact sends a text to your SMS number outside of your business hours, they'll receive your away message. They will know their message was delivered and expect a response soon.
Configuring the days and hours
Go to your Settings > Inboxes > Desired Inbox >Settings Tab
Toggle your Status On
Select your Timezone
Customize your Business Days and Hours to your availability.
Then insert your personalized auto-reply and hit save!
Sending media
It is also possible to attach images, videos, gifs, documents or audio files to your auto-reply messages. Click a 📎 button and you'll see a media library where you can choose, upload or even register your media files.
Frequently Asked Questions
Does the auto-response message cost message credits?
Yes, the auto-response message is subject to the same rates as any other SMS.
Can I set up business hours for a any Inbox?
Yes, you can! Head to your profile menu -> settings -> inboxes -> desired inbox -> settings tab.
What timezone are my messages sent and received in?
Your timezone is dictated by the timezone you selected in your Personal settings. If you've never configured this, the default is the timezone that your web browser is set to.
If I reply to a conversation outside of business hours, will the recipient continue to receive the auto-response?
Auto-replies will send at the first text sent to your Inbox, but it won't send more than once per hour to the same contact.
Related Articles
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].