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With Keywords, you can quickly set up and manage responses through an easy-to-use interface and robust functionality.

Take advantage of Keywords today to:

📢 Capture more high-quality leads and grow your pipeline
🎯 Build actionable lists & segments based on your customers' interests
💌 Personalize your campaigns to drive better results

🚀 What’s in Keywords?

1. Unified Table View for Better Organization

Easily manage all your Keywords by navigating to Salesmsg > AI & Automation > Keywords in a single, structured view. The unified table layout lets you quickly scan, filter, and access important details at a glance.

2. Bulk Actions for Faster Management

Save time by deleting multiple Keywords at once. Select the Keywords you want to remove (or select all), then click Delete.

3. Conversation Slideout for Instant Engagement

Effortlessly jump into conversations triggered by Keywords. On a Keyword's details page, click Conversation next to a contact to open the conversation in a side panel, without leaving the page.

🎯 How to Use Keywords

Step 1: Create a New Keyword

Go to AI & Automation > Keywords, then click the blue New keyword button.

Step 2: Configure Your Keyword

Fill in the Keyword creation form to set up your new Keyword with the following details:

Keyword Name: The actual word customers will text. It must be a single word (letters, numbers, _, - or #), and the same Keyword can't be used twice on the same number.
- Special Characters
  - You can use keywords with special characters like #. This update gives you greater flexibility and creativity in how you connect with your audience.
    If a word you want is reserved (for example HELP), add a # to your keyword to bypass the restriction. For example, create #Help instead.
Description: Internal name for easy tracking.
Auto-reply Message: The message contacts receive upon texting the Keyword (up to 1,600 characters).
Text in numbers: The phone number(s) contacts text to join your Keyword.
Tags: Automatically apply tags for easy segmentation.

New Keywords are saved turned off. To turn a Keyword on, use the switch next to its name in the Keywords list. You can activate/deactivate the Keyword anytime after creation.

Step 3: Manage & Track Performance

From the Keywords dashboard, you can:

Search & filter your Keywords
Turn Keywords on or off, edit, duplicate or delete them, and bulk delete selected Keywords
View Keyword performance stats (Subscribers, Active and Unsubscribed)
Engage with contacts instantly via the conversation slideout on each Keyword's details page

Step 4: Send Media with Keywords

Enhance your auto-reply messages by attaching images, videos, GIFs, documents, or audio files. Click the ➕ button, and you'll see a media library where you can choose, upload or even register your media files.

Frequently Asked Questions

How many Keywords can I set up?

As many as you like.

What is the best way to review the contacts who have subscribed?

Click a Keyword in the list to open its details page. It shows the whole list of subscribers, with Subscribers, Active and Unsubscribed counts, a date range filter and search.

Are there Keywords that I should not use?

Yes. These words are reserved, and Salesmsg won't let you save a Keyword with them:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT or TESTQUIT
START, YES, Y and UNSTOP
HELP and INFO

Can I enable a Keyword on multiple numbers?

Yes, you can have multiple numbers associated with one Keyword.

Can I use one number for multiple Keywords?

Yes, you can use one number with multiple Keywords.

Text-to-Join Keywords