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Salesmsg Keywords just got a major upgrade! With the new Keywords 2.0, weโve redesigned the feature to align with the modern Salesmsg experience, introducing a sleek, intuitive interface along with powerful new functionalities to help you manage your Keywords effortlessly.
Take advantage of Keywords today to:
๐ข Capture more high quality leads and grow your pipeline
๐ฏ Build actionable lists & segments based on your customers' interests
๐ Personalize your campaigns to drive better results
๐ Whatโs New in Keywords 2.0?
1. Unified Table View for Better Organization
Easily manage all your Keywords in a single, structured view. The new unified table layout lets you quickly scan, filter, and access important details at a glance.
2. Bulk Actions for Faster Management
Save time by performing actions on multiple Keywords at once! Now, you can activate, deactivate, edit, or delete Keywords in bulk, making large-scale adjustments seamless.
3. Conversation Slideout for Instant Engagement
Effortlessly jump into conversations triggered by Keywords. With the new conversation slideout, you can respond to contacts who text in your Keywords without navigating away from the main Keywords dashboard.
๐ฏ How to Use Keywords 2.0
Step 1: Create a New Keyword
Click on the Keywords icon in the left-side menu, then hit the blue โNew keywordโ button.
Step 2: Configure Your Keyword
Fill in the Keyword creation form to set up your new Keyword with the following details:
Keyword Name: The actual word or phrase customers will text.
Special Characters
Keyword Description: Internal name for easy tracking.
Auto-reply Message: The message contacts receive upon texting the Keyword.
Phone Number: The numbers enabled for this Keyword.
Tag: Automatically apply tags for easy segmentation.
You can also activate/deactivate the Keyword anytime after creation!
Step 3: Manage & Track Performance
From the updated Keywords dashboard, you can:
Search & filter your Keywords
Perform bulk actions (edit, delete, activate, deactivate)
View Keyword performance stats
Engage with contacts instantly via the conversation slideout
Step 4: Send Media with Keywords
Enhance your auto-reply messages by attaching images, videos, GIFs, documents, or audio files. Simply click the โ attachment icon to access the media library.
Sending media
It is also possible to attach images, videos, GIFs, documents or audio files to your auto-reply messages. Click a โ button, and you'll see a media library where you can choose, upload or even register your media files.
Frequently Asked Questions
How many Keywords can I set up?
As many as you like.
What is the best way to review the contacts who have subscribed?
The Keyword Analytics page will display the whole list of subscribers.
Are there Keywords that I should not use?
Yes, to avoid any unexpected behaviour, do not use the following Keywords:
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT
START, YES and UNSTOP
HELP and INFO
Can I enable a Keyword on multiple numbers?
Yes, you an have multiple numbers associated with one Keyword.
Can I use one number for multiple Keywords?
Yes, you can use one number with multiple Keywords.
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Need Help? โ๐ป
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