👉 Start Your 14-Day Trial 👈

With Keywords, you can quickly set up and manage responses through an easy-to-use interface and robust functionality.

Take advantage of Keywords today to:

📢 Capture more high-quality leads and grow your pipeline
🎯 Build actionable lists & segments based on your customers' interests
💌 Personalize your campaigns to drive better results

🚀 What’s in Keywords?

1. Unified Table View for Better Organization

Easily manage all your Keywords by navigating to Salesmsg > AI & Automation > Keywords in a single, structured view. The unified table layout lets you quickly scan, filter, and access important details at a glance.

2. Bulk Actions for Faster Management

Save time by performing actions on multiple Keywords at once! Now, you can activate, deactivate, edit, or delete Keywords in bulk, making large-scale adjustments seamless.

3. Conversation Slideout for Instant Engagement

Effortlessly jump into conversations triggered by Keywords. With the conversation slideout, you can respond to contacts who text in your Keywords without navigating away from the main Keywords dashboard.

🎯 How to Use Keywords

Step 1: Create a New Keyword

Click on the Keywords icon in the left-side menu, then hit the blue “New keyword” button.

Step 2: Configure Your Keyword

Fill in the Keyword creation form to set up your new Keyword with the following details:

Keyword Name: The actual word or phrase customers will text.
- Special Characters
  - You can use keywords with special characters like #. This update gives you greater flexibility and creativity in how you connect with your audience.
    If the word help is being used by simply adding a # to your keyword, you can bypass these restrictions — for example, creating #Help instead.
Keyword Description: Internal name for easy tracking.
Auto-reply Message: The message contacts receive upon texting the Keyword.
Phone Number: The numbers enabled for this Keyword.
Tag: Automatically apply tags for easy segmentation.

You can also activate/deactivate the Keyword anytime after creation!

Step 3: Manage & Track Performance

From the updated Keywords dashboard, you can:

Search & filter your Keywords
Perform bulk actions (edit, delete, activate, deactivate)
View Keyword performance stats
Engage with contacts instantly via the conversation slideout

Step 4: Send Media with Keywords

Enhance your auto-reply messages by attaching images, videos, GIFs, documents, or audio files. Simply click the ➕ attachment icon to access the media library.

Sending media

It is also possible to attach images, videos, GIFs, documents, or audio files to your auto-reply messages. Click a ➕ button, and you'll see a media library where you can choose, upload or even register your media files.