You can now use Salesmsg to send text messages directly from within your ActiveCampaign Automations. This lets you automatically reach new leads, follow up with contacts, or send bulk texts - all without leaving your automation workflow.
If you havenât yet connected ActiveCampaign and Salesmsg, do that first. (See the Integrating with ActiveCampaign setup guide.)
How it Works
Salesmsg provides two âactionsâ you can add to your ActiveCampaign automation:
Salesmsg: Send SMS (static)
Salesmsg: Send SMS (Advanced) (dynamic)
Use whichever fits your needs best. Below is how each one works and when to use it.
Option #1: Salesmsg: Send SMS (static)
This is the simpler option. You choose which phone number, inbox, or âSmart Inboxâ will send the message.
When to use
Use this when you always want the text to come from the same number or inbox.
For example, after someone fills out a form, you want to send from (555) 123â4567 or from âSmart Inbox A.â
Inbox with One Number. It will show as
(555) 555-5555: Inbox Name
Inbox with Multiple Numbers. Shown as
Smart Inbox: Inbox Name
Short Code. Shown as
Short code (79000)
Steps
Drag in the Salesmsg action
Place the âSalesmsg: Send SMSâ widget where you want your message to send:Select or connect your Salesmsg account
If not connected yet, you can do it here. Otherwise, choose the account youâll send from:Choose the recipientâs phone number
You have several options:Use an ActiveCampaign field token (e.g.
%phone%
)Use a custom field (e.g.
%customfield%
Enter a hardcoded number (include country code) (e.g.
561-788-9898
)Pick fallback logic (e.g. use a secondary token if the primary is blank:
%phone%
,%customfield%
)
Select your âFromâ inbox or number
Pick the number, inbox, or Smart Inbox that will send the message:Write your message
Type your SMS content
Use merge fields (e.g. contact name)
Optionally include an MMS media URL (.gif, .png, .jpg, .vcf)
Add tags to apply to the contact after sending
You can also enable âoptâout messagingâ (e.g. âReply STOP to endâ)
â
Option #2: Salesmsg: Send SMS (Advanced) (dynamic)
This approach is more flexible and scalable. Instead of picking a specific sending number, you use a Salesmsg Inbox ID to dynamically decide which inbox will send the message.
Why use this
You can route messages through different inboxes automatically
Itâs more adaptable if you use multiple inboxes or number pools
How to set it up
Get your Salesmsg Inbox ID
Create a custom field in ActiveCampaign
Set up the value dynamically (if needed)
In the Salesmsg action inside your automation
Use the custom Inbox ID field (token)
Or type the Inbox ID directly
The action will use that inbox to send the message dynamically
Smart Inbox Features (With Multiple Numbers)
If you have an inbox that contains more than one phone number (a Smart Inbox), Salesmsg includes some advanced features to improve deliverability and consistency:
Local Presence (Localmsg): Automatically picks a sending number whose area code matches the contactâs.
Sticky Sender: Ensures the same number is used consistently for a given contact (helps with trust).
Scaler: Distributes outbound messages across all numbers evenly to handle high volume.
These features help your messages appear more localized and avoid overusing one number.
Sending MMS (Multimedia Texts)
You can also send images, files, vCards, etc., via MMS in your automation.
Use the Media URL field to insert the fileâs direct URL (.jpg, .png, .gif, .vcf).
The URL can be static (hardâcoded):
If you need to host the file, you can upload it to ActiveCampaignâs content manager and use that URL: Learn More
Frequently Asked Questions
Can I send MMS?
Yes - just host the media file online and paste its URL into the Media URL field.
âDo I need to import contacts first?
No - once Salesmsg and ActiveCampaign are connected, you can start sending texts directly via automations.
What timezone applies to the messages?
The timezone is set in your Personal Settings (or defaults to your browserâs timezone).
Need Help? âđ»
Contact us on live chat or send an email to us at [email protected].