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Integrating with ActiveCampaign
Integrating with ActiveCampaign

Integrate your ActiveCampaign account with Salesmsg

Chris Brisson avatar
Written by Chris Brisson
Updated over a week ago

With the Salesmsg ActiveCampaign integration, you can add text messaging to your Automation campaigns, have two-way texts with your leads and contacts, and automatically store your conversations on the contact and deal records.

Let's dive into how to integrate your ActiveCampaign account with Salesmsg...

How to Get Your ActiveCampaign API Details

Step 1: Go to Your Settings Page

After you log in to ActiveCampaign, on the bottom left of your screen click on Settings.

Step 2: Click on Developer

Step 3: Find Your API URL and API Key

You'll need these for connecting to Salesmsg.

How to Integrate ActiveCampaign with Salesmsg

Step 1: Go To Your Settings

On the bottom left of your page, click on your Avatar and select settings.

Step 2: Select Integrations

Head over to Settings > Integrations to connect with ActiveCampaign.

Step 3: Connect ActiveCampaign & Enter Your API Details

Once you click the connect button a modal will pop up.

  • Paste in your ActiveCampaign API URL in the first field (make sure to add https:// if not present already)

  • Next, paste in your ActiveCampaign API Key in the field

When you're done, click Connect!

FAQ's & Troubleshooting

Why am I getting an error "Not Connecting" when I attempt to connect?

In most cases, this is caused by entering the wrong API credentials when submitting to Salesmsg. We'd suggest double-checking that your API credentials are correct and working from a valid ActiveCampaign account.

My Salesmsg SMS messages are not logging on to the contact's contact record in ActiveCampaign?

This is most likely because the contact was manually added to Salesmsg and never manually linked to its ActiveCampaign counterpart. Only a Salesmsg-ActiveCampaign linked contact will log SMS messages back to ActiveCampaign.

Can I See My Calls in contact record in ActiveCampaign?

Yes, calls will be logged similar to SMS in contact's recent activities.

Can I add ActiveCampaign Tags to contacts from Salesmsg?

You can add ActiveCampaign Tags to Salesmsg-ActiveCampaign linked contacts! Not only ActiveCampaign Tags but Notes as well!

How do I integrate my members?

By integrating with ActiveCampaign from your Organization Owner account, your members will automatically integrate.

How can I see Opt-in status for my Contacts?

You can see your Opt-in status in the custom field "Salesmsg: Opt-in status"

How can I tell if my integration is disconnected?

Should an error occur on ActiveCampaign or Salesmsg that disconnects your integration, the next time you log in to Salesmsg you'll see a large status bar at the top of your Salesmsg conversation page indicating your integration has disconnected.

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