Add files to your Salesmsg media library to store them for convenient access. This is especially useful for any .pdfs, Microsoft word documents, spread sheets in .CSV or .xls/.xlsx files. Customer support services or other personal messages can be sent as a video!
The Media Library Modal
This modal is accessible once you select either the Documents 📎 button from the message composing toolbox.
Once you click it, you'll see the media library. Switch between the tabs to choose the type of file you want to send. In the upper left corner, you'll see the storage meter! If you run out of space, you'll need to remove some items.
Links in the message body?
To ensure deliverability and provide the best speed, hosting files and producing a link is the best method to deliver these types of media to your contacts.
To upload new files, choose the tab Upload and drag and drop your files there.
Managing your files
Once uploaded, you can review all the files, as well as delete, and use them! When a file is selected, you can delete, download, and insert the file. Insert will put the URL into your message composing box.
You can also download them directly from the library!
Lastly, you can easily record your video right in Salesmsg. You can pause, stop and resume the record, review it and upload it to your library. If you don't like the video you can delete it and restart recording.
Frequently Asked Questions
Can I send the file without a link?
Technical limitations make direct file attachment a undesirable experience. Which is why the URL is necessary.
Can I add .gif, .png, or .jpg to the media library?
Yes! GIF files should be 480x480 or less than 600KB
Who can access media in the library?
Assets within the Salesmsg media library are visible to all users for easy sharing across teammates.
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected]esmessage.com.