RAG (Retrieval Augmented Generation)
The Salesmsg Textbot now supports Retrieval-Augmented Generation (RAG) to provide smarter, more accurate responses by allowing you to upload files and use more information from these files to generate the replies from the TextBot.
Key Benefits
Smarter Responses: Textbots can generate replies based on real data from uploaded files, not just the model’s pretrained knowledge.
Simplified Setup: Reduces errors and speeds up the Textbot creation process.
By enabling RAG, Salesmsg enhances AI automation, making conversations smarter and more reliable for your business.
Setup
Navigate to Settings - AI Knowledge Base section. You will see either empty page or list of files uploaded to your knowledge base.
Upload new files or remove old ones to update the knowledge base. Note that files may take some time to process after being uploaded.
To use the knowledge base enable "Use knowledge base" option in the "Set your conversation style" section.
Limitations
Accepted file formats: PDF, MD, TXT, DOCX, HTML, CSV, XLS, XLSX
Up to 10 MB per file
Up to 5 files
1 knowledge base per Organization