In this article we'll walk you through each error's meaning and potential causes, providing you with the insights needed to resolve these issues and achieve seamless ringless voicemail delivery.
Error Codes:
Audio File Not Valid: The uploaded audio file is either invalid or unreachable.
Region Not Supported: Unable to send to numbers outside our countries of operation.
Number Not reachable: The target phone number is unreachable, likely due to it being out of service.
Temporary Outage: The target phone number is temporarily unreachable due to a localized service issue.
No Answer: Initial connection to the target number was successful, but the voicemail system failed to engage.
Contact Opted-Out: Messages cannot be sent as the contact has opted out in Salesmsg.
Voicemail Not Detected: The target phone number lacks voicemail functionality.
Known Litigator: The target phone number is associated with known TCPA litigation.
Landline Number: The target phone number is a landline and cannot receive voicemails.
User Busy: Voicemail attempt rejected by carrier, possibly flagged as spam.
Outside TCPA Hours: Voicemail delivery failed due to TCPA time restrictions.
Error Code Example:
This error code comes from an unverified phone number. Yet all error codes come in a similar manner.
If the message send comes back with a Failed code then by hovering over the code you are given an explanation and a "Learn more" option to help resolve your error code.