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Ringless Voicemail Error Reasons
Ringless Voicemail Error Reasons

Troubleshooting Guide: Understanding Ringless Voicemail Errors from 'Invalid Audio File' to 'No Answer'

AccountManager avatar
Written by AccountManager
Updated over a week ago

In this article we'll walk you through each error's meaning and potential causes, providing you with the insights needed to resolve these issues and achieve seamless ringless voicemail delivery.

Error Codes:

Audio File Not Valid: The uploaded audio file is either invalid or unreachable.

Region Not Supported: Unable to send to numbers outside our countries of operation.

Number Not reachable: The target phone number is unreachable, likely due to it being out of service.

Temporary Outage: The target phone number is temporarily unreachable due to a localized service issue.
​No Answer: Initial connection to the target number was successful, but the voicemail system failed to engage.

Contact Opted-Out: Messages cannot be sent as the contact has opted out in Salesmsg.

Voicemail Not Detected: The target phone number lacks voicemail functionality.

Known Litigator: The target phone number is associated with known TCPA litigation.

Landline Number: The target phone number is a landline and cannot receive voicemails.

User Busy: Voicemail attempt rejected by carrier, possibly flagged as spam.

Outside TCPA Hours: Voicemail delivery failed due to TCPA time restrictions.

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