FAQs and Troubleshooting

A curated list of the most commonly asked questions by Salesmsg customers

14 articles in this collection
Written by Chris Brisson and David Stupek

Integrations

OAuth: This Account is Already Connected to Another Account

Learn why and how to resolve this error

Written by David Stupek
Updated over a week ago

Messages

How to get email notifications

Control which notifications you receive on desktop and email.

Written by David Stupek
Updated over a week ago

How to get desktop browser notifications

Get notifications on your browser when you receive texts

Written by Chris Brisson
Updated over a week ago

How long can a text message be?

160 characters in the U.S. and Canada is the industry-standard maximum for SMS messages across all carriers and phones.

Written by Chris Brisson
Updated over a week ago

Troubleshooting message errors

Review and identify your message errors

Written by David Stupek
Updated over a week ago

How do message credits work?

Learn how message credits are used.

Written by David Stupek
Updated over a week ago

How to avoid carrier filtering

Learn about best practices to avoid carrier filtering

Written by David Stupek
Updated over a week ago

Can I use Salesmsg internationally?

Written by David Stupek
Updated over a week ago

Send a cloud file with your text message

Use a link to text your media via sms/mms

Written by David Stupek
Updated over a week ago

Phone Numbers

10DLC FAQ's

Learn about 10DLC- SMS & MMS Long Code Product, launch timeline, and Carrier fee changes.

Written by Chris Brisson
Updated over a week ago

How can I tell who called me?

View who called your sms number through call forwarding.

Written by David Stupek
Updated over a week ago

How can I change my existing Salesmsg number?

Written by Chris Brisson
Updated over a week ago

Can I use my existing mobile number with Salesmsg?

Written by Chris Brisson
Updated over a week ago

Areacode unavailable?

Read why the area code you searched for is unavailable.

Written by David Stupek
Updated over a week ago