FAQs and Troubleshooting

A curated list of the most commonly asked questions by Salesmsg customers

14 articles in this collection
Written by Chris Brisson, David Stupek, and Ben Francis

Integrations

OAuth: This Account is Already Connected to Another Account

Learn why and how to resolve this error

Written by David Stupek
Updated over a week ago

Messages

How to get email notifications

Control which notifications you receive on desktop and email.

Written by David Stupek
Updated over a week ago

Understanding Message Statuses

Outlining the statuses for messages sent by Salesmsg

Written by Ben Francis
Updated this week

How to get desktop browser notifications

Get notifications on your browser when you receive texts

Written by Chris Brisson
Updated over a week ago

How long can a text message be?

160 characters in the U.S. and Canada is the industry-standard maximum for SMS messages across all carriers and phones.

Written by Chris Brisson
Updated over a week ago

Troubleshooting message errors

Review and identify your message errors

Written by David Stupek
Updated over a week ago

How do message credits work?

Learn how message credits are used.

Written by David Stupek
Updated over a week ago

How to avoid carrier filtering

Learn about best practices to avoid carrier filtering

Written by David Stupek
Updated over a week ago

Can I use Salesmsg internationally?

Written by David Stupek
Updated over a week ago

Send a cloud file with your text message

Use a link to text your media via sms/mms

Written by David Stupek
Updated over a week ago

Phone Numbers

How can I tell who called me?

View who called your sms number through call forwarding.

Written by David Stupek
Updated over a week ago

How can I change my existing Salesmsg number?

Written by Chris Brisson
Updated over a week ago

Can I use my existing mobile number with Salesmsg?

Written by Chris Brisson
Updated over a week ago

Areacode unavailable?

Methods to workaround low phone number inventory.

Written by David Stupek
Updated over a week ago