FAQs and Troubleshooting

A curated list of the most commonly asked questions by Salesmsg customers

14 articles in this collection
Written by Chris Brisson, David Stupek, and Jamie Frausto

How can I tell who called me?

View who called your sms number through call forwarding.

Written by David Stupek
Updated over a week ago

Enabling desktop notifications

Written by Chris Brisson
Updated over a week ago

Configuring email notifications

Written by Chris Brisson
Updated over a week ago

Resetting your password

Learn how to reset your password.

Written by Chris Brisson
Updated over a week ago

How do Message Credits work?

Learn how message credits are used.

Written by Jamie Frausto
Updated over a week ago

Why am I getting an Infusionsoft oAuth error?

Written by Chris Brisson
Updated over a week ago

Messages

Troubleshooting message errors

Review and identify your message errors

Written by Jamie Frausto
Updated this week

How to avoid carrier filtering

Learn about best practices to avoid carrier filtering

Written by Jamie Frausto
Updated over a week ago

Can I use Salesmsg internationally?

Written by Jamie Frausto
Updated over a week ago

Send a cloud file with your text message

Use a link to text your media via sms/mms

Written by David Stupek
Updated over a week ago

Billing

How to change or cancel your account

let us know if you need to change or cancel your account

Written by Jamie Frausto
Updated over a week ago

Phone Numbers

How can I change my existing Salesmsg number?

Written by Chris Brisson
Updated over a week ago

Can I use my existing mobile number with Salesmsg?

Written by Chris Brisson
Updated over a week ago

Areacode unavailable?

Read why the area code you searched for is unavailable.

Written by Jamie Frausto
Updated this week