All Collections
FAQs and Troubleshooting
Email Notifications and Email-to-SMS
Email Notifications and Email-to-SMS

Control which notifications you receive on desktop and email.

David Stupek avatar
Written by David Stupek
Updated over a week ago


If you'd like to receive an email for every incoming SMS and be able to reply to them, then our Email-to-SMS feature is the perfect solution. You can access this feature by going Settings > Organization Settings to set this up.

All incoming messages sent from one contact will be consolidated into one email thread, so the context of the conversation will never slip away. Plus, the name and the title of the contact appears in the email title, so you can be sure that you talk to the right person.

Personal Settings

To receive email notifications for incoming messages go to Personal Settings > Notifications and toggle the setting "on", then click Save.

How Do Email Notifications Work?

Whenever you receive a new text message, Salesmsg will send a browser notification first. If the user is not online after 15 minutes, the email will be sent to the user at the next quarter-hour interval. (X:00, X:15, X:30 & X:45)

Frequently Asked Questions

What email address should I expect my notification to come from?

Notification emails will come from [email protected].

I waited for a generous amount of time, and I still don't have an email.

Remember, you'll also need to be totally logged out of Salesmsg to receive a notification email about an unread message.

Is there a way to get email notifications for every message, immediately while I'm logged in?

While it won't be instantaneous, you can use a partner of ours called Zapier to receive an email notification for every message you receive. This will occur right away, while you are still logged in to Salesmsg. Get started with this link!

Related Articles

Need Help? βœ‹πŸ»

Contact us on live chat or send an email to us at [email protected].

Did this answer your question?