If you receive this error when you attempt to connect your Integration, here's why:

The Salesmsg application's integration logic is built for a 1:1 relationship with your Salesmsg account and your integration account. If you attempt to connect multiple Salesmsg accounts to the same integration account, you'll receive this error.

Then, of course, there is no method to connect a single Salesmsg account to multiple Integration accounts from the same platform.

Step 1:

The error message will display the email used to register the Salesmsg account that was most recently connected to your integration account. This tells you which account you'll need to sign into and disconnect.

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Step 2: Graceful Disconnection

When you get into the account that is indicated in the error message integrations settings page, you may find the integration is disconnected. Reconnect it, and then disconnect it using the "disconnect" option in the ellipsis menu.

Step 3: Reconnect

Navigate back to your desired Salesmsg account and you should now be able to successfully integrate with that desired integrations account!


Frequently Asked Questions

I am still receiving this error even after following these steps

Please take a screenshot of the resulting error and submit a help request to support.

I currently have all my Salesmsg users connected to the same CRM, am I doing something wrong?

As long as your CRM users have their own login credentials with the CRM they are integrating with their own accounts which is what we want. You're doing great!



Need Help? ✋🏻

Contact us on live chat or send an email to us at [email protected].

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