The Salesmsg HubSpot integration just got better with the addition of Salesmsg to HubSpot Tickets.
Because of recent updates to the HubSpot privacy settings, you might need to reconnect the Salesmsg to HubSpot in order to access the Salesmsg extension from within HubSpot Tickets. As an Admin on the Salesmsg account simply:
Navigate to the Settings in the Salesmsg web app
Click on Integrations and find the HubSpot integrations
Click the 3 dots and hit Disconnect
From there, connect again and review and agree to the HuhSpot terms page
Using Salesmsg in HubSpot Tickets
Once you integrate Salesmsg to HubSpot, here is what you can do right from a HubSpot Ticket:
View all text messaging activity for all contacts associated with the ticket
Send a new text message to any of the associated contacts
Make outbound phone calls
Navigate back to Salesmsg
If you have issues accessing the Salesmsg extension in HubSpot Tickets please reach out to [email protected] and someone from our team will be happy to assist you.
Frequently Asked Questions
What if I have multiple contacts associated with a contact?
You will have the option to select which contact to send outbound messages to.