This article will elaborate on our various features expected speeds and potential limitations. If you've ever started a Broadcast or Workflow and were unsure of when it would be finished, imported a contact list and wanted to know when you could use your contacts or sent a message with an MMS and wanted to know when will your contact see your media this article is for you.
Processing requests
When we're waiting for something to load or complete we're basically waiting for a positive reply from another computer that indicates the task is done or results in the form statistics populating our various charts and reports.
Mosts requests are processed as fast as possible and queues handle the traffic first in / first out among various micro services or features.
Some requests / updates happen on periodic updates and changes made won't be synced ASAP but rather at a specific time.
For those types of periodic updates they can typically be updated on demand as well, like updating new contacts to a synced HubSpot List.
Instant requests
Feature | SLA |
Inbound SMS | 30 seconds |
Manual Outbound MMS | 1 minute |
Inbound MMS | 1 minute |
Outbound Call | 5 seconds |
Inbound Call | 5 seconds |
Conversation Load | 5 seconds |
App page (any from our app app.salesmessage.com/x) | 5 seconds |
Salesmsg Broadcast Outbound SMS/MMS (500 Contacts Local Area Code Number) | 1 message segment/second. |
Salesmsg Broadcast Outbound SMS/MMS (500 Contacts Toll-free) | |
Trigger messages (Local Area Code Number) | 1 message segment/second. |
Trigger messages (Toll-Free) | |
Inbound SMS App Notification | Instant |
Desktop notification | 30 seconds |
Email notification for unread messages | 29 minutes |
SMS to Email | 1 minute |
Conversation Search | 5 seconds |
Contact filtering | 30 seconds |
Broadcast stats | 1 hour |
Trigger stats | 1 hour |
Keyword auto-reply | 1 second |
Phonecheckr | .5 second / number |
Out of office message for Business Hours | 1 second |
Member Invite | Instant |
Inbox/number purchase | Instant |
Salesmsg extension in HubSpot | 5 seconds |
Salesmsg HubSpot linked contact HubSpot property update. | 5 minutes |
HubSpot (Deal, Contact, Ticket page) timeline event (text or call) | 5 minutes |
Workflow action (Send text or create contact) | 1 second |
HubSpot New Contact Passive Sync | 24 hours |
Periodic requests
Feature | SLA |
Synced HubSpot List Update | 1 day |
Salesmsg Saved Segment Update | 1 day |
Analytics page updates | 8 hours |
Contact Import (.CSV) | 1 hour |
Text enable Landline | 1 day |
Enabling AirCall # For MMS | 3 days |
Port Request | 4 weeks |
Hosted VoIP Request | 3 days |
Business Profile Update | 2 weeks |
A2P 10DLC Update | 6 weeks |
Toll free number verification | 8 weeks |
Frequently Asked Questions
Can I do anything to make a request faster?
For the best experience we recommend using Google Chrome on a modern machine with high speed internet connection.
I'm concerned a particular feature is not working right or fast enough
Please reach out to us on LIVE chat or email our team at [email protected]. If something does not seem right we'd be glad to review it.
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Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].