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This article will elaborate on our various features expected speeds and potential limitations. If you've ever started a Broadcast or Workflow and were unsure of when it would be finished, imported a contact list and wanted to know when you could use your contacts or sent a message with an MMS and wanted to know when will your contact see your media this article is for you.


Processing requests

When we're waiting for something to load or complete we're basically waiting for a positive reply from another computer that indicates the task is done or results in the form statistics populating our various charts and reports.

Mosts requests are processed as fast as possible and queues handle the traffic first in / first out among various micro services or features.

Some requests / updates happen on periodic updates and changes made won't be synced ASAP but rather at a specific time.

For those types of periodic updates they can typically be updated on demand as well, like updating new contacts to a synced HubSpot List.

Instant requests

Feature

SLA

Manual Outbound SMS

30 seconds

Inbound SMS

30 seconds

Manual Outbound MMS

1 minute

Inbound MMS

1 minute

Outbound Call

5 seconds

Inbound Call

5 seconds

Conversation Load

5 seconds

App page (any from our app app.salesmessage.com/x)

5 seconds

Salesmsg Broadcast Outbound SMS/MMS (500 Contacts Local Area Code Number)

1 message segment/second.

Salesmsg Broadcast Outbound SMS/MMS (500 Contacts Toll-free)

Trigger messages (Local Area Code Number)

1 message segment/second.

Trigger messages (Toll-Free)

Inbound SMS App Notification

Instant

Desktop notification

30 seconds

Email notification for unread messages

29 minutes

SMS to Email

1 minute

Conversation Search

5 seconds

Contact filtering

30 seconds

Broadcast stats

1 hour

Trigger stats

1 hour

Keyword auto-reply

1 second

Phonecheckr

.5 second / number

Out of office message for Business Hours

1 second

Member Invite

Instant

Inbox/number purchase

Instant

Salesmsg extinction in HubSpot

5 seconds

Salesmsg HubSpot linked contact HubSpot property update.

5 minutes

HubSpot (Deal, Contact, Ticket page) timeline event (text or call)

5 minutes

Workflow action (Send text or create contact)

1 second

Periodic requests

Feature

SLA

Synced HubSpot List Update

1 day

Salesmsg Saved Segment Update

1 day

Analytics page updates

8 hours

Contact Import (.CSV)

1 hour

Text enable Landline

1 day

Enabling AirCall # For MMS

1 day

Port Request

4 weeks

Hosted VoIP Request

3 days

Business Profile Update

2 weeks

A2P 10DLC Update

2 weeks

Toll free number verification

3 weeks


Frequently Asked Questions

Can I do anything to make a request faster?

For the best experience we recommend using Google Chrome on a modern machine with high speed internet connection.

I'm concerned a particular feature is not working right or fast enough

Please reach out to us on LIVE chat or email our team at [email protected]. If something does not seem right we'd be glad to review it.


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Need Help? βœ‹πŸ»

Contact us on live chat or send an email to us at [email protected].

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