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Which Number is Right for My Needs?
Which Number is Right for My Needs?

Comparing the types of Phone Numbers available in Salesmsg

Written by Nick Tabar
Updated over a week ago

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With Salesmsg, your business has several options to deliver meaningful messages to your customers quickly. Let's compare

Let's talk throughput.

Simply put, throughput is the rate at which a phone number can send a message. Each type of phone number (local, toll-free, and short-code) have a designated default throughput.

Phone Numbers

Local numbers can send one message per second (MPS). Local numbers are ideal for one-to-one and one-to-few conversations. Local phone numbers are locked at 1MPS.

If you'd like to send a message to 1,000 contacts, a local number would take at least 1,000 seconds to deliver those messages.

Toll-Free numbers

Toll-free numbers have a default MPS of 3 messages per second but can also be configured to support higher volume by upgrading the "throughput" on these numbers. We can increase the throughput of toll-free numbers up to 25MPS, 50MPS, and even 75MPS as needed per-month fee associated with each tier ($250, $500, $750).

Toll-free phone numbers are ideal for a national presence brand and/or for any customer who is looking to engage a large customer list on a regular basis.

πŸ‡¨πŸ‡¦ If you're a Canada-based company, we recommend using a toll-free number as 10DLC compliance is not applicable in Canada. Customers who leverage local numbers for high volume may experience challenges with SMS deliverability.


Short-codes are shortened phone numbers, such as 79000, which serve as an ideal option the large-scale outbound messaging. For customers engaging thousands of customers on a daily or weekly basis, a short-code number is ideal to ensure messages are delivered quickly.

If your team is curious if a short-code phone number is right for your needs, connect with us and we can make a recommendation.

Why you should leverage multiple numbers

With our new Smart Inbox features, your business can leverage any of these numbers to connect with customers quickly and easily while maintaining a local presence with our Localmsg tool.

By using our Scaler feature, you can maximize your text message campaigns to be sent quickly across multiple phone numbers.

Frequently Asked Questions

Is there a cost per phone number?

Every Salesmsg account includes one phone number. Additional local and toll-free numbers are $5 per month.

How can I acquire a short-code number?

Connect with our team via [email protected] and we will walk you through the application process. There is a quarterly or annual cost for a short-code number.

How can I use my own number?

To SMS enable your existing number, submit your information to our Support team here

How can I ensure my messages are delivered?
SMS Compliance! 10DLC for local numbers (US) or Toll-Free number verification (US/Canada).

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