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Smart Inboxes 🤖 + 📨

Smart Inboxes are a step up from a regular inbox! They give you the ability to:

☎️ Add multiple numbers to the same inbox

💌 Personalize your messages with Sticky Sender & Localmsg

📈 Scale your broadcasts and campaigns with Scaler

🤓 Gain total control over your Inboxes & Salesmsg seats

🗄️ Organize your inboxes with Group Inbox

Introduction

Smart Inboxes bring flexibility and automation to how you manage conversations in Salesmsg. With multiple numbers, automated routing, and organizational tools, Smart Inboxes are designed to help teams scale messaging while staying personal.

Upgrading an Inbox to a Smart Inbox

Navigate to your Inboxes page.
Select the title of the Inbox you want to upgrade.
Click the Numbers tab.
Select Add numbers to assign an existing unassigned number, purchase a new one (Local or Toll-free), add a number from a connected app such as Aircall, or text-enable a landline.
Once a second number is added, your Inbox officially becomes a Smart Inbox!⚡️

Co-pilot Features

Smart Inboxes come with built-in automation called Co-pilot Features:

Sticky Sender – Ensures customers always receive replies from the same number they first heard from. The assigned number is shown in the top-right of the Contact record.
Localmsg – Matches your Salesmsg number to the recipient's area code, creating local trust. (Enabled automatically with multiple numbers; can be toggled off.) Turn it on or off in the inbox Settings tab under Smart inbox. The toggle is available once the inbox has more than one number.
Scaler – Distributes bulk messages (Broadcasts, CRM workflows, etc.) evenly across all numbers in your Smart Inbox.
Skip numbers – In the inbox Settings tab under Smart inbox, choose numbers to skip for new Smart Inbox conversations. At least one number must stay in use.

If you prefer to override automation, you can manually choose which number to send from when starting a conversation or call.

Inbox & Seat Separation

Smart Inboxes separate Inboxes from Seats, giving you more flexibility with team management:

Dropping Members – Admins/Owners can remove users, reassign their work, and keep the Salesmsg seat available for another team member.
Inviting Members – New members can be assigned directly to an existing Inbox without creating a new one.

Dropping Salesmsg Members

Admins/Owners can remove users, reassign their work, and keep the Salesmsg seat available for another team member.

Inviting New Members

New members can be assigned directly to an existing Inbox without creating a new one.

International numbers in Smart Inboxes

Local presence in Smart Inboxes now extends to international numbers. If your Smart Inbox contains phone numbers from multiple countries, outgoing messages route through the number that matches your contact's country instead of defaulting to a US number.

How it works

When you message a contact, Salesmsg looks for a number in your Smart Inbox from that contact's country and sends from it.
If there's no number for that contact's country in the inbox, the message sends from your default number instead.
This works alongside importing numbers from any country into your inbox. See Importing phone numbers from any country for how to add international numbers to Salesmsg.

Group Inbox

Group Inboxes let you combine multiple Inboxes into a unified view. Use this to organize teams by intent (e.g., Support, Sales, Marketing).

Searching inboxes and numbers when sending a message

You can now search for the inbox or phone number you want to send from, so you no longer have to scroll through long lists to find the right one. This is especially helpful in inboxes with many numbers assigned.

How to search

Start a new message.
Open the From dropdown.
Type an inbox name or phone number into the Search inboxes or numbers field.
Hover over a matching inbox to see its numbers, then select the one you want to send from.

What you'll see

As you type, the list narrows down to the inboxes and numbers that match your search. Within each inbox's submenu, only the numbers that match appear, so you can pick the right one without scrolling.

Frequently Asked Questions

Which Smart Inbox will be used for my outbound message?

The number used by the smart inbox will be based on the following rule

Sticky Sender: the first number used to communicate with a contact will be fixed moving forward. If no messages were sent to that contact, then the Smart Inbox will revert to Localmsg
Localmsg: a local phone number with an area code that either matches or is an overlay of the recipient's is selected. If the overlay number is not present, Localmsg will default to Scaler
Scaler: If Localmsg is not enabled or no number with a matching area code or overlay exists, then one of the other numbers in the smart inbox will be used in a round robin approach

How much does a Smart Inbox cost?
Smart Inboxes are currently free. There is a fee for every new number you add to your list of numbers on Salesmsg, which depends on your plan:

Monthly: $5/mo for each additional phone number
Annually: $50/yr for each additional phone number

Can I reassign a number to a different inbox?

Yes, navigate to your numbers page and tab over to "unassigned". Then select the option to assign your number to your desired Inbox.

Can I override Sticky Sender by choosing a specific number?

Yes. If you select a specific number for a call or message, whether in the Salesmsg interface or as an explicit number selection in a public API request, that number is used, even if Sticky Sender would otherwise route it to a different number based on the contact's prior conversation history.

Does local presence work for outbound calls too?

Yes. When you place a call from a Smart Inbox, you can manually choose a number whose area code matches the contact you're calling, so the recipient sees a local area code on their caller ID. Select the number from the calling number picker before you place the call. If you don't choose one, the call goes out from your default number instead.

Smart Inboxes