The Inboxes feature in the Salesmsg mobile app allows you to manage and organize all your conversations efficiently. With the ability to toggle between personal and shared Inboxes, search contacts, and perform bulk actions, the Inbox feature ensures that all your communication needs are met seamlessly.

To learn about the Salesmsg Inbox navigate to this Article: https://help.salesmessage.com/en/articles/5092893-salesmsg-inboxes

Your personal inbox is where you will find the conversations for your personal Salesmsg phone number. Clicking on the title of your Inbox, you can toggle between your all your Inboxes. You'll be able to...

Easily search through your current conversations by entering keywords or contact names in the search bar. To start a new conversation, tap the + New Conversation button, select a contact or enter a new number, and start messaging right away.

If a conversation needs to be managed by another team member or department, you can easily reassign it. Tap on the conversation, then select the Reassign option to choose the appropriate user or team.

Searching through your contacts is simple. Enter the contact’s name or number to find existing entries. If a contact doesn't exist, you can create a new one by tapping the + New Contact option.

Salesmsg offers filters that allow you to organize conversations based on their status. Use filters to view conversations that are:

You can manage multiple conversations at once using the Multi-Select feature. Long-press on any conversation to enable multi-select, and then choose the conversations you wish to modify. From here, you can:

In your Inbox you’ll see a helpful counter next to conversations with unread messages, making it easy to keep track of what needs your attention. If there are more than 99 unread messages, the counter will simply display “99+.” As well in the Unified Inbox it will show what inbox the message is a part of to make organizing your messages even easier!

Even if a message comes in after business hours, you’ll still get the unread indicator along with the message count, so nothing slips through the cracks.

Missed calls? No worries—those are counted as unread too. And if you ever manually mark a conversation as unread, you’ll still see the unread indicator, just without the message count.

Using the Mute Inbox feature is straightforward. Follow these simple steps to silence notifications from a specific inbox:

Once you've clicked the mute icon, you will successfully mute all notifications from this inbox. This means no sound alerts for messages or calls from this specific inbox, allowing you to concentrate without interruptions.

Remember, the mute settings will remain in effect across all your devices and will persist even after logging out and back in.

If you want to unmute the inbox at any time, simply follow the same steps and click the mute icon again to restore notifications.

The Mute Inbox Notification feature is designed to give you control over your notifications, helping you focus on what matters most. If you have any questions or need further assistance, don't hesitate to reach out to our support team.

Now with the Call History feature on the mobile app, providing users of all calls places from each inbox and calls placed to individual users. This feature allows you to easily access and manage your call history directly from the mobile app.

You can filter your calls by Call Outcome and Conversation Type, ensuring that you can quickly find the call details you need. The call list will show all calls related to the selected Inbox or Inboxes, refreshing the list each time you change your Inbox selection.

With our latest update, mobile app users can now seamlessly switch between different organizations without the need to log in again, just like on our web app.

This enhancement allows you to manage multiple organizations with ease, directly from your mobile device.

By selecting the Organization button now , you can switch between organizations in the mobile app without logging out, ensuring a smooth and uninterrupted workflow.

You can be logged into a different organization on your mobile device than on your web app. This provides greater flexibility and control over your work across platforms.

The Apple iOS Salesmsg app now features a Group Inbox to help you manage multiple inboxes more easily. The Group Inbox is listed in the Inbox List and can be searched by name or any associated number.

It shows the total number of inboxes in the group. When selected, you’ll see a list of all conversations from those inboxes, with each conversation labeled by its inbox name, similar to the unified inbox.

You can also add the Group Inbox to your ‘Favorite’ list for quick access. Note that the Group Inbox cannot be muted or unmuted. This feature simplifies managing conversations across multiple inboxes.

Frequently Asked Questions

What is the difference between a Personal Inbox and a Shared Inbox?

How do I switch between different Inboxes?

To toggle between different Inboxes:

How do I start a new conversation?

To start a new conversation:

What filters can I use in my Inbox?

Inbox filters allow you to organize conversations based on their status. You can filter conversations by:

Can I use the Salesmsg mobile app to collaborate with my team on shared conversations?

Yes! Shared Inboxes allow you and your team members to collaborate on conversations. Each team member can view, respond to, and reassign conversations as needed.

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