The Salesmsg Intercom integration gives you a simple way to send and receive text messages right from your Intercom inbox without having to constantly switch apps.

Intercom Information

On this page in the Intercom section of the App Marketplace you can see all of the possible connections and ways you can streamline your workflow with the Salesmsg and Intercom Integration.

When using your Intercom Integration, you can configure multiple settings in the Salesmsg App Marketplace to make your integration flow seamlessly.

Connect your Intercom teammates directly to their corresponding Salesmsg accounts. You can map users manually or automatically sync them to ensure messages are always sent from the correct team member.

Easily sync your Intercom contacts into Salesmsg with automatic Contact Sync.
Salesmsg gives you the ability to send texts from the assigned Intercom teammate to maintain consistent, personalized communication.

When connecting Salesmsg with Intercom, you can map both default fields and custom attributes to keep your contact data aligned across platforms.

Default Fields

Custom Attributes:
You can map any of your Intercom custom attributes into Salesmsg to personalize your communication and power automation. Examples include:

This feature provides a detailed history of interactions between Salesmsg and Intercom, visible directly in your Intercom workspace, so your team always has the full context.

Now that you've connected Salesmsg with Intercom and mapped your inboxes, you can start sending and receiving text messages.

Inbound Text Messages

Every inbound text message to all your mapped inboxes will create conversations in Intercom with two tags:

This will be useful for you if you want to route conversations using Intercom's Smart Rules.

To send outbound text messages from Intercom, add the Salesmsg widget by clicking on "Edit Apps" and pint Salesmsg

From there, you can use the Salesmsg widget to send outbound messages.

You can pick which of the mapped Salesmsg inboxes to use.

The receiving number will be automatically populated for you based don the conversation you are on.

You can reply to an inbound SMS message using either the Salesmsg widget on the right-hand side or from the main Intercom chat box.

You have full control over how you keep your contacts database in sync between Salesmsg and Intercom.

You can choose between one-way, two-way, or no syncing at all.

Contact synchronization works flawlessly for both creation of new contacts on both platforms and updating of existing ones.

To stay up to date with all your customer interactions on both Intercom web chat and Salesmsg SMS, you can choose to send Salesmsg timeline events to Intercom contact records.

When you integrate Salesmsg to Intercom, your contacts will be automatically enriched with key Salesmsg attributes, such as number type and opt-in status.

Salesmsg integration with Intercom allows you to create custom reports to track the performance of your SMS conversations.

Using the Salesmsg conversation tags, you can create custom reports for all your SMS conversations to manage performance and coach your team

Do I need a Salesmsg seat for all my intercom users?

You will only need to purchase additional Salesmsg seats for the Intercom users who need to send text messages through Intercom.

Can I close conversations from Intercom, or do I need to do that in Salesmsg?

You can close conversations on either platform, and the status will be synced.

Do I see who is texting me on Intercom?

Yes, our system is checking the numbers of inbound SMS to map conversations to the proper existing contact. If the contact doesn’t exist, we’ll create a new one automatically.

Contact us on live chat or send an email to us at [email protected].
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