Salesmsg now seamlessly integrates with HubSpot’s Inbox and Help Desk through the Custom Channel API, allowing you to manage SMS conversations natively within HubSpot. This upgrade provides a more streamlined messaging experience than the traditional Salesmsg widget.
Key Benefits
✅ Seamless Ticket Management
Send and receive SMS messages directly within HubSpot Help Desk tickets, improving customer support efficiency and reducing the need to switch between platforms.
✅ Unified Inbox Experience
Manage SMS conversations alongside emails within the HubSpot Inbox, creating a centralized communication hub for improved organization and productivity.
How to Connect
Make sure that HubSpot Custom Channel API BETA is enabled for your HubSpot account. To do that:
Go to https://app.hubspot.com/product-updates/ and search for "Custom Channel". Enable beta if needed.
Navigate to Salesmsg Settings - Integrations - HubSpot
Reconnect your HubSpot integration and confirm new scopes
Navigate to HubSpot Inbox - Actions - Connect a Channel
Click "Add Custom Channel" and select Salesmsg
Select your Salesmsg Inbox that you want to use for HubSpot Inbox or Help Desk
Send inbound message to Salesmsg number and observe that new conversation in HubSpot Inbox got created