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When you send texts through HubSpot workflows, Salesmsg now shows a full gamut of analytics with a dashboard that shows the actual status and performance of your SMS messages, end to end.
How It Works
When you trigger an SMS send through a HubSpot Workflow using Salesmsg, HubSpot logs a successful webhook once the message is handed offâbut that doesnât guarantee the text was actually sent.
Salesmsg steps in to complete the picture.
As soon as the webhook is received, Salesmsg attempts to create and send the SMS.
The Performance Dashboard then tracks the full lifecycle of that messageâwhether it was created, sent, delivered, clicked, replied to, bounced, or unsubscribed.
All of this data is displayed in one central dashboard, along with contact-level insights and real-time performance tracking.
Youâll be able to search, filter, and take action directly from the dashboardâensuring no message goes unaccounted for.
SMS Journey Tracking
Know exactly what happened after HubSpot sent the webhook. Salesmsg shows whether a text was actually created, sent, delivered, clicked, or replied to. So you can eliminate blind spots in your campaigns.
Real-Time Campaign Insights
Get an up-to-the-minute view of how your workflow-driven messages are performing. Filter by contact, workflow, status, and more to monitor and act in real time.
HubSpot Workflow Action: Enroll Contact in Salesmsg Campaigns
You can now enroll contacts into Salesmsg Campaigns directly from HubSpot Workflows using a brand-new âCampaignâ action. This gives HubSpot users easier access to Salesmsg Campaign functionalityâright from within their automation builder.
This new action helps teams reduce manual effort, improve targeting, and run more coordinated campaigns at scale.
When creating a workflow in HubSpot, youâll see a âNew! Campaignâ action in the list of available workflow actions. This lets you:
Choose a Salesmsg Campaign (must be in Active status)
Map the contactâs phone number property
(Optional) Enable Campaign enrollment criteria, so only qualifying contacts are enrolled
Thereâs no need to switch platforms. Salesmsg campaigns can now be fully triggered and controlled via HubSpot automation!
Contact-Level Performance
See engagement metrics at the individual contact level. You can also message contacts directly, helping you troubleshoot delivery issues or follow up based on behavior.
Advanced Analytics Dashboard
Access detailed metrics including:
Total sent
Delivered
Replied
No replies
Clicked
Unsubscribed
Undelivered / Bounced
Use these insights to refine your messaging, improve targeting, and increase campaign ROI.
Frequently Asked Questions
What HubSpot plans support this?
Any HubSpot plan that allows access to the Workflow tool.
How is this different from HubSpot stats?
HubSpot only shows that the webhook was sent. Salesmsg shows if the SMS was actually created, delivered, or engaged with.
Who is this for?
Marketing teams, agencies, and large franchisees that need full visibility and control over SMS campaigns.
What metrics can I see?
Sent, delivered, replies, no replies, clicks, unsubscribes, bounces, plus full contact-level history.
Can I take action from this dashboard?
Yes. You can message contacts directly, manage replies, and filter performance results by campaign or status.
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