Record your calls automatically or on demand, protect sensitive moments with pause and resume, and find every recording right in the conversation timeline.
How call recording works
Salesmsg gives you two ways to record calls: automatically for every call, or manually on a call-by-call basis.
Either way, the recording is saved as a single file and attached directly to the call timeline in the conversation once the call ends.
Turn on automatic recording
When automatic recording is on, every inbound and outbound call you make is recorded without any extra steps during the call.
Go to Settings and open Personal Settings.
Navigate to the Calling section.
Toggle on Record Automatically.
From this point forward, all of your calls across all of your inboxes will be recorded.
Record a call manually
If automatic recording is off, you can start recording at any point during an active call.
Start or answer a call.
Click the Record call button in the call menu. The recording begins immediately.
You can start recording at any point in the call, not just at the beginning. Salesmsg captures everything from the moment you click Record call through the end of the call.
Pause and resume a recording
Once a recording is underway, you can pause it at any time. This is useful when you need to collect sensitive information, like a payment card number, without capturing it in the recording.
While recording, click the recording button again. The tooltip will confirm Pause call recording. The recording stops capturing audio.
When you're ready to continue, click the button again. The tooltip will confirm Resume call recording.
End the call when you're done.
The final file saved to the conversation timeline is a single continuous recording. The paused portion is permanently omitted, and there is no separate file or audible gap where the pause occurred. You can pause and resume as many times as needed within a single call.
Where to find your recordings
After a call ends, the recording appears directly in the conversation timeline. You can play it back, download it, or generate a transcript from the same view.
If a call was transferred, recordings work as follows: the recording on the original inbox continues through the transfer, and a separate recording for the receiving inbox starts from the moment the transfer occurs. Both files appear in their respective conversation timelines.
Frequently Asked Questions
Does pausing the recording affect the call itself?
No. Pausing only stops the audio capture. The call continues as normal, and neither you nor the contact will notice any change.
If a call is forwarded to another inbox, does each inbox get its own recording?
It depends on each user's recording settings. If both inbox owners have automatic recording enabled, a recording is created for each inbox. If only one has it enabled, only that inbox produces a recording.
Can I record a call that started before I clicked Record?
Yes, but the recording only captures audio from the moment you click Record call. Anything said before that point is not included.
What happens to recordings when a call is on hold?
Recordings continue during hold. The hold period will be captured in the audio file.
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].