Call Queue is a feature in Salesmsg Inboxes that helps manage multiple incoming calls at once.

If several people call at the same time, those calls go into a queue. The system shows everyone in the Inbox all the queued calls, but only the one that arrived first can be answered.

If lots of calls come in suddenly, instead of everyone being sent to voicemail, calls can wait in the queue and be answered as people become available.

More than 10 people in the Inbox can see incoming calls. That means a larger team can monitor and respond.

Greeting Message: A recording that plays first when someone calls (e.g. “Thanks for calling XYZ…”).

Greeting Music: Music that plays after the greeting, while waiting in queue.

Enable Call Queue After Hours:turns queueing on during off‑hours too, or however your business defines “after hours.”

The greeting/music repeats until someone picks up, the caller hangs up, or 30 minutes have passed. After 30 minutes, call is dropped, and it shows up as a missed call in the timeline.

You’ll only be able to answer the oldest call in the queue. Even if many are waiting, you can’t skip ahead.

Make sure you configure your greeting & music so callers aren’t left wondering who they’re speaking to or if someone will pick up.

With after hours enabled, callers could be queued even when no one might be available—consider whether you also want a message that says “We’ll get back to you soon” or send them to voicemail after hours.