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Once you enable the HubSpot contact owner feature within your Shared Inbox settings, the members in the shared inbox will be assigned messages in coordination with which user is that contacts HubSpot Contact Owner.


Rember to verify your members are integrated & mapped in your Salesmsg settings for Integrations

Under the Shared Inbox settings Settings Tab, you'll need to toggle on the HubSpot Contact Owner Assignment feature as the Salesmsg Organization Owner.

Contact Owner is a contact property one can use on HubSpot, its a list of your HubSpot users that can be assigned ownership of a specific contact.

You could use this to make simpler smarter workflows...

Now when I enroll three unique contacts with two unique contact owners my Salesmessage Shared Inbox assigns the conversation to the HubSpot Contact Owner automatically!

Even when a linked Salesmessage-HubSpot contact into your Shared Inbox number the conversation is automatically assigned to the HubSpot Contact Owner!


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