NOTE: To get access to this feature please reconnect your HubSpot integration
HubSpot Custom Channel API (BETA)
Custom Channel API allows Salesmsg to integrate directly into HubSpot’s Inbox and Help Desk.
This means you can now use SMS as a communication channel to manage messages with Contacts through Help Desk tickets or within the HubSpot Inbox—offering a more seamless, native experience compared to the Salesmsg widget.
For more details, refer to HubSpot's documentation on these features.
Seamless Ticket Management: Users can send and receive SMS directly within HubSpot Help Desk tickets, streamlining customer support and reducing the need to switch between platforms.
Integrated Inbox Experience: Manage SMS conversations alongside emails in the HubSpot Inbox, creating a unified view of customer communications for improved efficiency and organization.
How to Connect
Make sure that HubSpot Custom Channel API BETA is enabled for your HubSpot account
Navigate to Settings - Integrations - HubSpot
Reconnect your HubSpot integration and confirm new scopes
Navigate to HubSpot Inbox - Actions - Connect a Channel
Click "Add Custom Channel" and select Salesmsg
Select your Salesmsg Inbox that you want to use for HubSpot Inbox or Help Desk
Send inbound message to Salesmsg number and observe that new conversation in HubSpot Inbox got created