Getting Started
To get started on messaging within the Salesmsg app, you first need to complete A2P 10DLC compliance and register a phone number. Use these two links to get started.
Calling Compliance
Trusted Calling
To learn more click on this link 👉 Trusted Calling: STIR/SHAKEN & CNAM
Voice Compliance
Voice Compliance features include:
Voice Integrity: share your brand and contact details with carriers to reduce the risk of being marked as spam
STIR/SHAKEN: increase the answer rates of your calls and eliminate “Spam Likely” blackouts.
CNAM Caller ID: add a caller ID that represents your business to build an instant connection with customers
Calling Features
Salesmsg gives you the tools to handle business calls with flexibility and visibility across your team.
Salesmsg Mobile App: Calling
Make and receive calls directly from the mobile app, staying connected wherever you are.
To learn more click on this link 👉 Salesmsg Mobile App: Calling
Call History View
See all inbound and outbound calls in one place, with details like contact name, number, time, and call outcome.
To learn more click on this link 👉 Call History View
Smart Call Flow
Every inbox number handles incoming calls through its Smart Call Flow. Use it to ring the right team members, play greetings, add an IVR menu, queue callers and send missed calls to voicemail, so no call goes unanswered.
To learn more click on this link 👉 Salesmsg Smart Call Flow
Call Queue
Manage heavy call volume by placing callers in a queue until the next available teammate can answer.
To learn more click on this link 👉 Call Queue
Interactive Voice Response (IVR)
Let callers press a key to reach the right team, hear a message or leave a voicemail.
To learn more click on this link 👉 Salesmsg Interactive Voice Response (IVR)
Voicemail and Call Forwarding
Set up voicemail for your inbox, or forward calls to another phone number.
To learn more click on these links 👉 Configure Voicemail, Set Up Call-Forwarding
Call Recording and Call Disposition
Record your calls, and tag each call with its outcome, such as Connected or Left voicemail.
To learn more click on these links 👉 Call Recording, Call Disposition
Power Dialer
Call through a list of contacts one after another in a Power Dialer campaign.
To learn more click on this link 👉 Salesmsg Power Dialer
Recommendations and Best Practices for Maintaining a Positive Caller Reputation
Recommendations and Best Practices for Maintaining a Positive Caller Reputation
Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides updated best practices for maintaining a positive caller reputation.
To learn more click on this link 👉 Caller Reputation 101: Make Sure Your Calls Get Through
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].