Getting Started
To get started on messaging within the Salesmsg app you will need to first go through A2P 10DLC Compliance and register and phone number to get started on that go to these two links.
Calling Compliance
Trusted Calling
To learn more click on this link 👉 Trusted Calling: STIR/SHAKEN & CNAM
Voice Compliance
Voice Compliance features include:
Voice Integrity: share your brand and contact details with carriers to reduce the risk of being marked as spam
STIR/SHAKEN: increase the answer rates of your calls and eliminate “Spam Likely” blackouts.
CNAM Caller ID: add a caller ID that represents your business to build an instant connection with customers
Calling Features
Salesmsg gives you the tools to handle business calls with flexibility and visibility across your team.
Salesmsg Mobile App: Calling
Make and receive calls directly from the mobile app, staying connected wherever you are.
To learn more click on this link 👉 Salesmsg Mobile App: Calling
Call History View
See all inbound and outbound calls in one place, with details like contact name, number, time, and call outcome.
To learn more click on this link 👉 Call History View
Call Distribution
Route calls to the right team members using ring groups and routing logic so no call goes unanswered.
To learn more click on this link 👉 Call Distribution
Call Queue
Manage heavy call volume by placing callers in a queue until the next available teammate can answer.
To learn more click on this link 👉 Call Queue
Recommendations and Best Practices for Maintaining a Positive Caller Reputation
Recommendations and Best Practices for Maintaining a Positive Caller Reputation
Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides updated best practices for maintaining a positive caller reputation.
To learn more click on this link 👉 Recommendations and Best Practices for Maintaining a Positive Caller Reputation
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].