Do your outbound calls suffer from "Scam Likely-itis?" (the horror!)
This happens when the carriers don't recognize your phone number, and flag it to protect the consumer from suspicious calls.
It's not that you're a bad person or a bad company, it's just that you haven't properly registered and whitelisted your business with the carriers.
Now, with our new Trusted Calling feature you can register your business and phone numbers with STIR/SHAKEN and CNAM, which help to:
🚫 Eliminate "Scam Likely" caller ID's
☎️ Boost the answer rates of your calls
😎 Brand your calls with your company's name
Voice Compliance
Voice Compliance features include:
Voice Integrity: share your brand and contact details with carriers to reduce the risk of being marked as spam
STIR/SHAKEN: increase the answer rates of your calls and eliminate “Spam Likely” blackouts.
CNAM Caller ID: add a caller ID that represents your business to build an instant connection with customers
Enabling Voice Compliance
Step 1: Complete your Business Profile (FREE!)
We added a unified Business Profile section so that you can enter the information carriers need one time, then it will be reused across all the compliance features Salesmsg offers.
Once your Business Profile is approved, you can proceed to step 2, and upgrade to take advantage of the Voice Compliance features
Step 2: Upgrade to add Voice Compliance features
To gain access to Voice Compliance, you'll need to purchase the Trusted Calling add-on for $10/mo. After this you can choose to enable one or several of the three options: Voice Integrity, CNAM and STIR/SHAKEN.
Voice Integrity
Voice Integrity provides a straightforward method for disclosing your brand information and the numbers you use, to the major U.S. carriers.
This approach can lower the likelihood of your calls being identified as spam on your customers' devices.
How to Register for Voice Integrity
Head over to the Organization Settings > Compliance section, and scroll down to Calling Compliance section. If you have already purchased the Trusted Calling add-on you are good to go. Click "Setup" on the Voice Integrity line and follow the instructions on screen.
You will need to provide the following information:
Use case: The purpose behind calling your customers.
Company size: The total employee count within your business.
Average daily calls: Your estimated volume of calls per day.
Notes: Any extra information about your use case.
Salesmsg will automatically include all eligible, current, and future phone numbers from your account in your Voice Integrity package.
STIR/SHAKEN
STIR/SHAKEN was created to help mitigate robocalls, and gives your company the ability to become a verified caller for your numbers.
With Salesmsg, you can register your Company and the phone numbers to ensure any outgoing phone calls get better deliverability.
How to Register for STIR/SHAKEN
To setup STIR/SHAKEN, head over to the Organization Settings > Compliance section, and first create your Business profile.
Attestation
Attestation Level | Description |
Full or “A” | The highest attestation given by the originating service provider to indicate that the caller is known and has the right to use the phone number as the caller ID |
Partial or “B” | The customer is known, it is unknown if they have the right to use the caller ID being used |
Gateway or “C” | It doesn't meet the requirements of A or B including international calls. |
CNAM
Brand your outgoing calls with your company name using our verified Caller ID (CNAM) service.
CNAM gives you the ability to set your Brand or Company name in the Caller ID when making an outbound phone call.
How to Register Numbers for CNAM
To setup CNAM, head over to the Organization Settings > Compliance section, and after creating your Business Profile, you can create your CNAM profile(s).
You're able to create multiple CNAM profiles that you can assign phone numbers to!
If you have multiple regions or business units, and you want a unique caller ID for each, you can add multiple CNAMs with one or more numbers under each one.
Frequently Asked Questions
Does CNAM work for non-U.S. phone numbers?
Unfortunately, CNAM Caller ID is not supported with non-U.S. phone numbers at this time.
Is there a fee for adding Calling Compliance?
Yes, it is $10 a month
How long does it take for my caller ID to show up?
Each mobile carrier queries the CNAM database for updated Caller ID information at different intervals, so our network partner unfortunately isn't able to provide exact estimates as to when your Caller ID name will show up on each specific mobile carrier.
I cant access Voice Compliance products due to an incomplete Business Profile, Why?
Your business profile needs to be completed and approved before you can add Voice Compliance products. If you are having issues with the required information, please contact [email protected]
Can I put multiple numbers under the same Caller ID?
Yes, with no extra charge beyond the flat monthly fee.
Can I have multiple Caller IDs?
Yes, with no extra charge beyond the flat monthly fee
Why are some of my contacts still seeing "Spam likely", after I've already been approved for CNAM?
The CNAM display name is dependent on the terminating carrier to display the proper registered CNAM. In some cases, CNAM only appears on devices if enabled by the individual subscriber.
For landlines, CNAM is always enabled by default.
For mobile devices, U.S. Carriers most commonly require the subscriber to opt-in to this feature. If the recipient does not have the CNAM feature or app enabled on their phone, CNAM will not display - even if a CNAM is properly set for the number.
A specific carrier may have outdated CNAM information. For the CNAM to be displayed accurately, the recipient’s carrier must query the CNAM databases (LIDB) and update their records. If a carrier has not recently performed a query it may cause the recipient to see outdated CNAM information for the number.
Please reach out to our Support team at [email protected] for additional information on what you can do to help ensure your CNAM displays with the carriers.