The new Salesmsg Analytics is designed to give teams faster access to key data, clearer reporting, and a more structured workflow for reviews.
Key Features and Benefits of the Redesigned Analytics:
Faster Access and Workflow: The new layout reduces clicks, and the updated navigation and homepage offer fewer clicks to reach core Analytics views and review overall account activity.
Clearer Reporting and Performance Trends: The new layout shows performance trends in a cleaner format.
Smarter Decisions: The analytics support smarter decisions across messaging, calling, and credit usage. Leaders gain a sharper view of team output and spend, supported by a new table view for quick data review and export.
Detailed Conversations and Messaging Tracking:
Review message volume, response outcomes, and reply times in a cleaner format.
Use filters to compare inbox and team performance side by side.
In-depth Calling Analytics:
See inbound and outbound call trends with simplified charts and filters.
Compare call outcomes across teams to strengthen follow-through.
Team Performance and Credit Usage:
Break down credit usage across messages, calls, and Textbots to spot spend patterns.
Compare team performance to highlight strong contributors and find areas to improve efficiency.
Performance can be analyzed by comparing data side-by-side using any combination of inboxes, team members, phone numbers, tags, or outbound sources.
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