Quiet Hours in Salesmsg allows you to control when messages and calls are sent across inboxes, workflows, broadcasts, agents, and calling tools.

This includes features such as workflows, broadcasts, agents, campaigns, Power Dialer calls, and third-party automations.

Once enabled, messages and calls are paused during off-hours and resume when the next allowed sending window begins. This helps ensure outreach happens at the appropriate time and respects your contacts’ availability.

You can configure Quiet Hours at multiple levels in Salesmsg:

Quiet Hours apply to:

Navigate to the Inbox Settings or the relevant automation or agent settings to enable Quiet Hours.

Enabling Quiet Hours for an inbox ensures that all messages and calls sent manually respect the designated off-hours. This prevents sending outreach at inappropriate times, improving customer experience and reducing complaints.

When the contact is outside of Working Hours and Quiet Hours are enabled, each conversation shows the contact’s local time zone and current day and time.

This gives your team immediate context before sending messages or making calls, helping avoid outreach at inconvenient times.

When crafting and Scheduling a Message during quiet hours for a customer you will be prompted to cancel the message or schedule the message for later, or you have the option to override and send anyways.

Workflows and broadcasts can be configured to respect the organization’s Quiet Hours. When enabled, automated messages are paused during off-hours and resume when the next allowed sending window begins.

By default when quiet hours are enabled the workflow does not have Quiet Hours enabled.

Applying Quiet Hours to AI texting agents ensures automated outreach follows the organization’s Quiet Hours schedule.

Greeting message and auto follow up messages respect quiet hours, however, agents may still send the response message even during Quiet Hours if a contact reaches out during that time.

When you schedule automations such as agents, workflows, broadcasts, and other sending tools, you can keep track of what sending activity remains and what has been scheduled.

Power Dialer and Call Flow follow the organization’s Quiet Hours rules for calls.

If a contact falls within Quiet Hours, the user is notified.

The user can then decide whether to skip the call. Calls are not skipped automatically.

Can I apply Quiet Hours to multiple inboxes or automations?

Quiet Hours are configured once at the organization level. After that, users can decide which automations or features should respect the configured Quiet Hours.

Do automated workflows respect Quiet Hours?

Yes. When Quiet Hours are enabled for a workflow or broadcast, automated messages pause during off-hours and send when the next allowed window begins.

Can the Power Dialer automatically skip or reschedule calls during Quiet Hours?

No. The Power Dialer does not automatically skip contacts. If a contact falls within Quiet Hours, the user is notified and can decide whether to skip the call.

Will contacts in different time zones be respected?

Yes. Quiet Hours considers each contact’s local time zone.

Can I change or disable Quiet Hours later?

Yes. Quiet Hours can be updated or disabled at any time in Profile → Settings → Organization.

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