Quiet Hours in Salesmsg allows you to control when messages and calls are sent across inboxes, workflows, broadcasts, agents, and calling tools.

This includes features such as workflows, broadcasts, agents, campaigns, Power Dialer calls, and third-party automations.

Once enabled, messages and calls are paused during off-hours and resume when the next allowed sending window begins. This helps ensure outreach happens at the appropriate time and respects your contacts’ availability.

Quiet Hours are set once at the organization level in Profile → Settings → Organization. Once configured, they apply across Salesmsg:

Workflows, broadcasts, and campaigns include their own toggle so you can choose whether each one respects Quiet Hours. The AI Agent does not have a separate Quiet Hours setting — it follows the organization’s Quiet Hours automatically.

Enabling Quiet Hours for an inbox ensures that all messages and calls sent manually respect the designated off-hours. This prevents sending outreach at inappropriate times, improving customer experience and reducing complaints.

When the contact is outside of Working Hours and Quiet Hours are enabled, each conversation shows the contact’s local time zone and current day and time.

This gives your team immediate context before sending messages or making calls, helping avoid outreach at inconvenient times.

When crafting and Scheduling a Message during quiet hours for a customer you will be prompted to cancel the message or schedule the message for later, or you have the option to override and send anyways.

Workflows and broadcasts can be configured to respect the organization’s Quiet Hours. When enabled, automated messages are paused during off-hours and resume when the next allowed sending window begins.

By default when quiet hours are enabled the workflow does not have Quiet Hours enabled.

The AI Agent does not have its own separate Quiet Hours setting. There is no per-agent toggle to turn Quiet Hours on or off — the agent automatically follows the organization’s Quiet Hours schedule.

When organization-level Quiet Hours are enabled:

Messages held for Quiet Hours appear as gray messages scheduled for the next allowed time. If you disable or delete the AI Agent, any of its messages currently held for Quiet Hours are removed automatically.

When you schedule automations such as agents, workflows, broadcasts, and other sending tools, you can keep track of what sending activity remains and what has been scheduled.

Power Dialer and Call Flow follow the organization’s Quiet Hours rules for calls.

If a contact falls within Quiet Hours, the user is notified.

The user can then decide whether to skip the call. Calls are not skipped automatically.

Can I apply Quiet Hours to multiple inboxes or automations?

Quiet Hours are configured once at the organization level. After that, workflows, broadcasts, and campaigns let you choose whether each one respects Quiet Hours, while the AI Agent follows them automatically.

Does the AI Agent have its own Quiet Hours setting?

No. The AI Agent does not have a separate Quiet Hours toggle. It automatically follows the organization’s Quiet Hours. Replies the agent sends in response to a contact’s inbound message are still delivered, even during Quiet Hours.

Do automated workflows respect Quiet Hours?

Yes. When Quiet Hours are enabled for a workflow or broadcast, automated messages pause during off-hours and send when the next allowed window begins.

Can the Power Dialer automatically skip or reschedule calls during Quiet Hours?

No. The Power Dialer does not automatically skip contacts. If a contact falls within Quiet Hours, the user is notified and can decide whether to skip the call.

Will contacts in different time zones be respected?

Yes. Quiet Hours considers each contact’s local time zone.

Can I change or disable Quiet Hours later?

Yes. Quiet Hours can be updated or disabled at any time in Profile → Settings → Organization.

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