Business hours are designed to let your contacts know when you’re away, so if someone messages you outside of those hours, an automatic reply is sent to let them know you’re not available and can include additional instructions (for example, that you’ll respond when you’re back in the office).

You can customize:

Follow these steps to configure your Business Hours:

Once enabled, any message received outside your configured hours will trigger your automatic response.

You can enhance your after-hours message by attaching media.

For example:

To add media:

Does the auto-response use message credits?

Yes. Auto-reply messages are treated like regular SMS messages and use message credits at the normal rate.
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​Can I set Business Hours for any inbox?

Yes. Business Hours can be configured individually for each Inbox.
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To do this:

What timezone are messages sent in?

Messages follow the timezone set in your Personal Settings.

If you haven’t configured a timezone, Salesmsg uses your browser’s timezone by default.
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​If I reply outside business hours, will the auto-response keep sending?

No. The auto-reply will send when the first message is received outside business hours, but it won’t send more than once per hour to the same contact.

Is there a way to turn off the text message that is auto sent to our customers after business hours?

At the moment, it’s not possible to enable Business Hours without sending an after-hours auto-reply.

If you prefer not to send an automatic reply, the only option is to disable the Business Hours feature entirely.

Contact us on live chat or send an email to us at [email protected].