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Opt-outs & unsubscribing contacts
Opt-outs & unsubscribing contacts

Learn how you and your contacts can opt-out from receiving messages

Chris Brisson avatar
Written by Chris Brisson
Updated over a week ago

Contacts having the ability to Opt-out is a mandatory function of business text messaging. Should your contacts decide that they would not like to receive messages from you anymore they can opt-out with a keyword. Additionally, if a keyword is never invoked but the message is conveyed a Salesmsg user can manually opt-out contacts.

How Contacts Can Opt-out

When a contact replies STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT then Salesmsg will automatically unsubscribe this contact from receiving text messages from your phone number. This requires no setup and will work immediately with your phone number.

Once a number is opted out, it will no longer receive messages, and users will be unable to send text messages to this contact. However, you can still make calls to, and receive calls and text messages from, an opted-out contact.

Resubscribing Contacts

In order to “re-subscribe” the contact will have to reply back with either START, YES, or UNSTOP. This will re-enable their phone number and you can text the number again. To remain compliant, you will not be able to re-subscribe them from Salesmsg, this falls on the user to reply back in to opt-in.

How Can Salesmsg Users Opt-Out a Contact?

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If a contact asks you to stop texting or remove them, you can do this easily from within Salesmsg.

From the contact record, click on the menu to reveal the Opt-Out button. Salesmsg will unsubscribe this contact from your Salesmsg Organzation internally.

If you’d like to re-opt in the contact, click on the menu to reveal the Opt-In button and you’ll be able to send them text messages again.

Frequently Asked Questions

Will any opted-out contacts receive any Triggers, Broadcasts, or messages from my CRM workflows or campaigns?

No. Once they are opted-out they will no longer receive any message until they are opted-in again. Salesmsg will simply skip these numbers and not attempt to send any messages to these contacts.

Can I customize the opt-out message?

For long code messages, we do not have the option to change these default messages. For a dedicated Short Code, you can customize the messages. Please contact support to discuss changing the default opt-out messages.

Can I export a list of opted-out contacts?

Yes, we can provide a list of contacts that have opted-out. Please contact support for more information.

Can I see a Users Opt-in Status in HubSpot?

You can! Navigate to your HubSpot contact properties and locate the Salesmsg section. You'll find the property for "Salesmsg Opt'd Status" which will indicate if the contact is opted out or not. Check out this video to add the property to your HubSpot contacts contact record for quick reference.

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