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Roles & Permissions

Set roles for your users to manage what they can do

David Stupek avatar
Written by David Stupek
Updated this week

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Different members of your organization can have varying roles, thus need different levels of access to Salesmsg. With Roles & Permissions you can pick the right role and customize permissions to fit the needs of your team.

Permissions for Standard Roles

Feature

Admin

Manager

Member

Observer

Can Access Broadcasts

βœ…

βœ…

βœ…

⛔️

Can Access Campaigns

βœ…

βœ…

βœ…

⛔️

Can Access AI TextBot

βœ…

βœ…

βœ…

⛔️

Can Access Triggers

βœ…

βœ…

βœ…

⛔️

Can Acess Analytics

βœ…

βœ…

⛔️

⛔️

Can Manage Data & Security

βœ…

βœ…

⛔️

⛔️

Can Manage Inboxes

βœ…

βœ…

⛔️

⛔️

Can Manage Members

βœ…

⛔️

⛔️

⛔️

Can Manage Billing

βœ…

⛔️

⛔️

⛔️

Can Access Manual Opt in

βœ…

βœ…

βœ…

⛔️

Can Access Phone Checkr

βœ…

βœ…

βœ…

⛔️

Can Create Contacts

βœ…

βœ…

βœ…

⛔️

Contact Access

All Contacts

All Contacts

All Contacts

All Contacts

Paid Seat πŸ’°

YES

YES

YES

NO

If you want to extend View Only access to any one in your organization then the Observer role is the right one. You can invite an unlimited number of users under the Observer role with no additional charges.

Observers have the ability to request access to a higher role if they need it.


Picking a Role for New Members

You can now specify the right role for teammates you invite before you extend the invitation. That way they have the right access from day one.


Updating The Roles of Existing Users

You can change the roles of existing users as follows:

  1. Open your profile and select settings

  2. Navigate to Members

  3. Reference what role your member has in the center column

  4. Click on the menu on the right then, click "Change Role"

  5. Select the right role from the dropdown


Customized Permissions

If none of our standard roles meet your specific requirements, you can further customize permissions to suit your organization's unique needs. This allows for tailored permission settings at both the role and individual user levels.

Managing Seats

If you change the role of a user to an Observer, you will need to:

  • Reassign the individuals work including Triggers, Contacts & Conversations to another user

  • Decide whether you want to keep or remove the Salesmsg Seat that was used by that individual


Managing Contact Creation Permissions

This added permission helps ensure your team is communicating with the right people and using Salesmsg strictly for approved business purposes.

A new permission setting called Contact Creation has been added in the following areas:

  • Settings > Members > Roles & Permissions

  • Settings > Members > [Member] > Permissions tab

  • Settings > Members > [Member] > Role tab > Change Role and Permissions modal

Default Setting:

  • Enabled by default for all roles except for the Observer role.

  • For the Observer role, the permission is disabled and cannot be modified.

What Happens When the Permission is Disabled

Users without contact creation permissions will be restricted from adding new contacts through the following workflows:

  • Outbound message to a new number

  • Outbound call to a new number

  • Manual contact creation

  • Importing contacts

  • Saving from a vCard

  • Creating contacts through the Integration Widget

  • Sending test SMS from mass messaging features (e.g., Broadcasts, Triggers)

When a restricted user attempts any of these actions, they will receive a message informing them that they do not have permission to create new contacts.

This update gives account Owners and Admins greater control and oversight while helping teams maintain proper contact management standards.


Asking a permission from administrator

Being an Observer, you can ask for an access to the information you need from your administrator right in the pop up modal "Feature Unavailable on Observer Role". This is available in the cases when you need to type messages, call a contact, start a new conversation or search for a contact.


Frequently Asked Questions

Does it cost anything to change my member's role?

Only if they are going from the free view-only role "Observer" to a higher permission.

Can I make any user the "Owner" role?

The "Admin" role is the closest a member can be to an "Owner". As the Owner, you can request that you exchange your Owner role with another member but there can only be one Owner.

Does disabling ALL the features drop a user to an Observer?

No. Turning off all feature permissions is not enough to turn a user into an Observer. The Observer role needs to be selected to turn the user into a view only user.

What does Contact Access control?

It controls which Contacts are visible to the Member. This feature is particularly useful if your company has a large number of teams or locations, as you can set Contact Access at the team level and ensure that all contacts remain organized in their respective areas.


Need Help? βœ‹πŸ»

Contact us on live chat or send an email to us at [email protected].

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